Jeanette Hernandez
Merced,CA
Summary
I am a very hard-working person, and I get that from my family. My ability to accomplish goals and having the responsibility to do things is excelled through me. I put my mind into doing things and I am very honorable and respectful worker. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, leadership and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. I dedicate myself to my job and demonstrate optimism along the way.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Limited/ Full Time Sr. Food Service Worker
UC Merced
Merced, USA
09.2023 - Current
- Becoming a Limited Sr. Food Service Worker at the DC, and continuing to be promoted to a full-time Sr. foods worker at the pavilion, has been one of the greatest experiences in the food industry. I have learned so much from my peers, my mentors, and even the students I would be in charge of.
- My job entailed working alongside my coworkers and being in charge of the salad bar, deli station, and yogurt bar when I was still at the DC. I prepare the vegetables, washed, peeled, and cut fruits, lettuce, and deli meat to prepare for cooking and serving. I was in charge of the preparation, presentation, and putting the salad bar on the line.
- Organized and labeled food items in refrigerator or freezer storage areas. All while, prevented spoilage and cross-contamination by storing food in designated containers and storage areas. Stocked refrigerators with necessary ingredients for the upcoming shift.
- Organized and labeled food items in refrigerator or freezer storage areas. Swept floors and cleaned walk-in refrigerators of my sections and storage areas to maintain a hygienic, sanitized work area. Checked temperature of appliances and food items regularly.
- Observed food safety and sanitation protocols to reduce germ spread, especially when it came to constantly replenishing ingredients and items with the large amount of students the pavilion has, while maintaining high standards of customer service during high-volume work shifts and fast-paced operations hours of my shift.
- Offer guidance to the students played a huge role in my leadership and mentorship on how to efficiently run the salad and deli stations. Assisting the students with knowledge about preparations and ensuring food safety and sanitation standards were met during all meal services. Trained new employees on job responsibilities associated with Senior Food Service Worker position.
- My position didn't ostracize me from the kitchen. I was always part of helping in the kitchen, doing whatever they needed of me, whether that was prepping for the cooks, helping the chef with a station, or anything else. I would be part of the kitchen, and I loved it.
- A new opportunity, which I was grateful to experience and persevere, was to have free range with safety regulations from allergens included. I had fun experimenting with new things to incorporate at my station. My set of work skills and leadership to execute this is something that sets me apart as a worker.
- I was part of making a variety of new options to give out to the students, in which they genuinely enjoyed and even requested these new forms of desserts, new creations, and refreshments to become a norm.
- I believe that I brought a new sense of sweetness into my station with the help of my coworkers. Our ideas, our leadership, and our ability to execute this new form of tasks, all while continuing and efficiently not straying from our responsibilities, just for the pleasure of making students enjoy what is being offered to them, and the satisfaction of being able to give more than what is required of me, is a privilege.
- Apart from going above and beyond what isn't required of me. I always ensured that food safety, especially the allergens, which is the top priority at the pavilion facility, and sanitation standards were met during all meal services, especially when new items were put out on the line. Informing my superiors and getting the green light to be able to do this for students was always a priority. Cleaning and sanitizing kitchen equipment, utensils, and surfaces as well.
- Labeling the allergens and assisting students in properly being aware of the importance of labeling allergens in everything we put on the line is a daily responsibility that I excel in.
- Performed cashier duties, when necessary, such as taking payments from customers, when I was working at the DC. Resolved customer complaints related to their dining experience in a professional manner.
Server
Joystiq
Merced, USA
02.2023 - 08.2023
- Joystiq is a newly bar and grill in downtown Merced. I work there as a server. I bus tables, tend to customers, and communicate with the chefs and cooks to ensure all food is in order.
- I worked as a cashier and rang customers up, while providing excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods to respond to guest inquiries or complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently. Accurately recorded orders on cash register and point-of-sale system, and maintained records of transactions made during shift as required by Joystiq's company policy.
- Performed opening and closing duties, such as setting up the dining area, restocking supplies, and cleaning.
- We had a lot of events, and during those events, we work at a very fast pace, in which we have to cook fast, tend to customers, serve drinks, schedule karaoke appointments, etc.
- I've also helped with the kitchen when a lot of orders have to be made. I fry the fries, prepare our Mediterranean food, skewer plates, lamb burgers, etc.
- My cooking experience, organization, and leadership have tremendously improved while working at Joystiq.
Pavilion Student Worker
UC Merced
Merced, USA
02.2022 - 10.2022
- My job title of the pavilion worker consisted in serving and making food to the students in the university
- This job enhanced my discipline to work in a busy and labor-intensive job.
- In my recent shifts, I have taken a new position called receiver, which involves carrying shipments the size of 8,100 students' food and organizing all dry goods and food that goes into the fridges and freezer.
- My job also entailed bussing tables and occasionally doing cashier, in which I will vibrantly welcome the students into the cafeteria and make sure they swiped their card.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- If teachers stopped by, I would charge them accordingly.
- My school cafeteria has a small café section in which we make coffee, chai lattes, and other beverages students might want.
Barista and Cashier
Dunkin' Donuts
06.2022 - 08.2022
- During the summer, I got my old Dunkin' Donuts job back as a barista and a cashier.
- This time around, I had a lot more experience and gained much more diligence, as well as much more responsibility.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery, such as grinders, espresso machines, and ovens.
- During my shifts, usually from 1pm-9pm, I was in charge of prepping the food while simultaneously attending to customers and taking orders. Managed cash register and processed transactions with accuracy and integrity. Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- My shifts also included a lot of online mobile orders, like DoorDash, Uber Eats, and the Dunkin' app.
- With all the responsibility, I gained an excellent work ethic and worked very well under pressure. I would organize workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards, including assisting in memorizing recipes for specialty coffee beverages and seasonal offerings. Following health, safety, and sanitation guidelines to pass state inspections.
- My manager, along with my coworkers, can vouch for my incredible work ethic and great teamwork I've built in my time working at Dunkin' Donuts.
Volunteer Work
St. Vincent de Paul
05.2019 - 05.2022
- For four years, I volunteered to be my parish lector, which consists of reading in my church every Sunday.
- I had the responsibility to show up on time and execute my work for the community.
- I became one of my church's youths that would help around the church and do whatever is needed of me.
- Collaborated with other supervisors on special projects related to volunteer work.
- Trained and supervised volunteers and junior staff in youth work principles and practices.
Cashier and Barista/Food
Dunkin'
01.2021 - 08.2021
- In Dunkin', I learned how to make coffee drinks, along with other drinks they had on the menu.
- I was a barista, food maker, and cashier all in one shift.
- As a cashier, I was in charge of taking orders and helping customers learn about the deals. I learned the entire menu and was able to execute my job efficiently.
- I would also clean and do the usual set up for when we'd open the store, and when we closed the store.
- For some of my shifts, I was given a key for opening and closing the store. With that, I knew how to handle difficult customers and work well with all my coworkers. I was also responsible for running the store and working alongside my coworkers.
Teacher Assistant
St. Vincent de Paul School
Los Angeles, USA
05.2019 - 07.2019
- This work consisted of having the responsibility of children under 10 years old for 5 days every week for two months.
- This summer school program consisted of being a leader and a role model to young children, while also working with the teacher who assigned me jobs and had me doing a lot of work within the classroom.
- During the many field trips, I was in charge of handling a very fast-paced environment for the children and managing to keep them together and in their best behavior, all together.
- Provided instructional support to teachers in accordance with established curriculum guidelines.
- Assisted in the supervision of students during recess, lunch, and other activities. Becoming a mentor and helping monitor student progress by tracking grades and attendance records. Monitoring behavior during class time and assisted with discipline issues when necessary.
- Fostered an atmosphere that encourages creativity and respect for diversity.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Education
High School -
Sacred Heart High School
Some College (No Degree) - Psychology And Cognitive Science
University of California, Merced
Merced, CASkills
- Ability to comply with direct orders
- Reporting and documenting
- Ability to do labor without hostility
- Allergy awareness
- Workstation setup, food assembly
- ServSafe
- Time management proficiency
- Knife use
- Food handling standards
- Proper food temperatures
- Multitasking
- Team Leadership
- Training and mentoring
- Problem-solving aptitude, conflict resolution
- Communication Skills
Awards
- Honor Awards, 2015-2018, For maintaining a GPA of 3.0 and above.
- Leadership Awards, 2015-2019
- Highest Honor Award, 2019, For maintaining a GPA of 4.0 and above.
- Principal Award, 2019
Accomplishments
- Principle award
- Leadership awards
- Teamwork awards
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Servsafe
- Food Handlers
References
References available upon request.
Timeline
Limited/ Full Time Sr. Food Service Worker
UC Merced
09.2023 - Current
Server
Joystiq
02.2023 - 08.2023
Barista and Cashier
Dunkin' Donuts
06.2022 - 08.2022
Pavilion Student Worker
UC Merced
02.2022 - 10.2022
Cashier and Barista/Food
Dunkin'
01.2021 - 08.2021
Volunteer Work
St. Vincent de Paul
05.2019 - 05.2022
Teacher Assistant
St. Vincent de Paul School
05.2019 - 07.2019
- Servsafe
- Food Handlers
High School -
Sacred Heart High School
Some College (No Degree) - Psychology And Cognitive Science
University of California, Merced
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