Jeanette Howell
Athens,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Logistics Manager
Baikowski
02.2022 - Current
- Oversaw inbound and outbound deliveries, selected carriers, and negotiated shipping rates to ensure cost-effective and timely transportation
- Addressed and resolved logistics-related customer service issues, ensuring high levels of customer satisfaction
- Collaborated with other departments to integrate logistics with company procedures and operations, enhancing overall efficiency
- Ensured all logistics activities adhered to relevant laws, guidelines, and ISO requirements, maintaining high standards of compliance
- Prepared and filed logistics reports, analyzed data to identify areas for improvement, and implemented corrective actions
- Coordinated international shipments of goods, ensuring compliance with customs clearance processes and regulations.
- Conducted research to address shipping errors and packaging mistakes by creating detailed organization processes to increase quality and service standards.
Veterinary Practice Manager
03.2013 - 02.2022
- Assumed all responsibilities as practice manager in addition to retaining all duties of a veterinary technician
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Responded to all incoming phone calls, screened calls to determine the necessity, and took complete, accurate messages
- Discussed medical histories with patients in effort to provide most effective medical advice
- Implemented standards for billing resulting in substantial reduction of accounts receivable delays
- Managed master calendar and scheduled appointments based on optimal patient loads and availability
- Provided a handwritten, itemized invoice for each client with accurate total and processed payment
- Recognized when to request full payments or deposits as appropriate
- Ensured all merchant tickets were accounted for and log credit card batches
- Recorded all transactions in daily ledger and maintained a balanced cash drawer
- Oversaw medical supply inventory, ordering supplies, medications and logging controlled substances in accordance with regulations
- Designed and created client education materials and marketing materials for hospital services
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Veterinary Technician
Cedar Creek Veterinary Clinic
- Maintained daily progress reports, surgery logs, Drug Enforcement Administration logs and patient records
- Triaged incoming patients to determine treatment needs and urgency of care
- Recorded symptoms, administered medication and documented medical observations to inform treatment decisions
- Swabbed ears to remove wax, dirt, and extra hair allowing air to circulate freely and avoid infection
- Disinfected exam areas, equipment and kennels to prevent diseases and control odors
- Developed an effective strategy for bathing dogs to remove hair mats, parasites, and dirt
- Trimmed excess hair to promote healthy air circulation and prevent infection; swabbed ears to remove wax and debris
- Processed surgical instrument packs and drapes in an autoclave at high pressure and high temperature to prepare them for use in sterile environments
- Educated clients about post surgical care and nutrition
- Passed instruments and established and maintained clear surgical fields to assist veterinarians during surgeries
- Collected and prepared samples for delivery to an outside laboratory for analysis
- Euthanized terminally ill patients and arranged cremation or disposal
- Used non-surgical techniques, such as skin scraping, to gather and prepare tissues, cellular, or microbiological samples
- Restrained animals while they were examined to assess the extent of injuries.
Education
Bachelor of Science -
University of North Texas
Denton, TX01-2028
Associate of Arts -
Trinity Valley Community College
Athens, TXHigh School Diploma -
Eustace High School
Eustace, TXSkills
- Proficiency of Microsoft Suite (Word, PowerPoint, Excel, Publisher)
- Critical Thinking
- Problem Solving
- Task Prioritization
- Attention to Detail
- Memorization and Recall
- Versatile and Adaptable
- Teamwork and Collaboration
Certification
Foundations of Project Management — #HPEWMQXC3NN7
Accomplishments
- Developed and maintained the clinic’s first ever online presence.
- Used creative talent and graphic design abilities to design custom business cards, prescription labels, reminder cards, and various stamps for the clinic increasing efficiency and professionalism.
Projects
Sole Administrator — Cedar Creek Veterinary Clinic Animal Holding Facility — City of Malakoff
Timeline
Customer Service Logistics Manager
Baikowski
02.2022 - Current
Veterinary Practice Manager
03.2013 - 02.2022
Veterinary Technician
Cedar Creek Veterinary Clinic
Bachelor of Science -
University of North Texas
Associate of Arts -
Trinity Valley Community College
High School Diploma -
Eustace High School