Jeanette Huddleston
Orange Park,FL
Summary
Medical office coordinator with over a decade of experience strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability. Prepared to make significant impact in dynamic environment.
Overview
14
14
years of professional experience
Work History
Prosthetic & Orthotic Coordinator
ASAProsthetics
03.2018 - 05.2024
- Greet and register patients by collecting insurance information and demographics
- Verify insurance benefits
- Schedule appointments for new and existing patients
- Managed approximately 30 calls, emails and faxes per day from medical providers, patients and insurance companies.
- Collaborate with practitioners and direct office flow
- Collect co-pays and patient balances
- Provided bilingual patient support
- Order processing for prosthetic & orthotic patients
- Request authorization for medical services
- Operated within Formsite & Brightree medical software
- Patient medical billing
- Check medical claims
- Appeal medical claims as needed
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Ophthalmic Technician
The Lasik Vision Institute
03.2017 - 12.2017
- Scheduled surgeries for multiple surgeons and booked operating rooms
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged patients
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Prepared laser room and instruments for surgery
- Entered data into laser and calibrated laser for each patient
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Monitored laser room and clinic equipment; maintained records regarding equipment service, testing and safety according to company policy and procedure
- Sterilized instruments
Ophthalmic Technician
Eye Medical Center of Fresno
03.2010 - 09.2016
- Take and document patient's medical histories
- Measured visual acuity, including near, distance, and pinhole, using appropriate tests
- Conducted tonometry tests to measure intraocular pressure
- Conducted visual field tests to measure field of vision
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Entering, transcribing, recording, storing, and maintaining information in written or electronic form
- Cleaned medical equipment and patient waiting rooms
- Sterilized medical equipment and instruments
- Instructed patients in the use of assistive equipment
- Scheduled follow up appointments
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Skills
- Familiar with commercial and state Medicaid insurance carriers
- Microsoft 365 (Excel, Word, and Outlook)
- Great knowledge of medical terminology
- Bilingual Support
- Complaint Resolution
- Task prioritization
- Teamwork and Collaboration
- Familiar with Commercial and state Medicaid insurance portals ( Availity, Wellmed, UHC, Cigna, TMHP, and My CGS)
- Multitasking Abilities
- Workflow Coordination
Languages
English
Spanish
Timeline
Prosthetic & Orthotic Coordinator
ASAProsthetics
03.2018 - 05.2024
Ophthalmic Technician
The Lasik Vision Institute
03.2017 - 12.2017
Ophthalmic Technician
Eye Medical Center of Fresno
03.2010 - 09.2016