JAN JEFFERS
Broken Arrow
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Target
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team. I am a trainer at Target.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Surgical Technologist
Saint Francis Healthcare System
07.2013 - 11.2019
- Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction
- Reduced infection risks and protected patients by maintaining sterile fields during procedures
- Positioned patients and set up drapes to create comfortable surgical environment for patients
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information
- Provided wound care post-operatively to promote healing and reduce risk of infections
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Handled high-pressure situations calmly and efficiently, contributing to successful ending, completion of critical surgeries.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Specialized in labor and Delivery
Surgical Technologist
Southcrest Hospital
08.2007 - 09.2012
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth
- Supported physicians in both planned and emergency Cesarean section procedures
- Performed vital signs checks and administered vaccinations to infants following birth
- Educated family members and caregivers on patient care instructions
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Managed patients recovering from medical or surgical procedures
- Provided skilled, timely and level-headed emergency response to
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
Education
Associate of Science - Surgical Technology
Tulsa Vo-tech
Tulsa, OK 06-1989
Hair Styling
Cele Whan
Cosmetology 06-1977
Skills
- Workplace Safety
- Instructing
- Position Patients
- HIPAA Proficiency
- Complex Problem-Solving
- Time Management
- Instrument Preparation
- Patient Preparation
- Staffing Assignments
- Nursing Support
- Reading Comprehension
- Patient Confidentiality
- Hand Instruments
- Sterile Processing Support
- Critical Thinking
- Daily Workflows
- Patient Transportation
- Pre- and Post-Surgical Counts
- OB/GYN Procedures
- Electronic Charting
- Wound Dressing
- Preparing for Surgeries
- Surgical Team Scrubbing
- Basic Life Support
- Staff Training
- Clerical Support
- Promotional support
Timeline
Customer Service Representative
Target
10.2022 - Current
Surgical Technologist
Saint Francis Healthcare System
07.2013 - 11.2019
Surgical Technologist
Southcrest Hospital
08.2007 - 09.2012
Associate of Science - Surgical Technology
Tulsa Vo-tech
Hair Styling
Cele Whan
Affiliations
- Association of certified surgical technologist
Crafts
I enjoy sewing, and painting. I love to be creative and I am told my chocolate chip cookies are the best.