Jeanette Kinler
Meraux
Summary
Experienced with team leadership and customer service excellence. Utilizes planning and problem-solving skills to enhance team productivity and service quality. Customer-focused professional with successful 10+year career in Hospitality sector. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Fairgrounds OTB Casino
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Server
El Paso Mexican Restaurant
10.2017 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Palms Too REstaurant
02.2015 - 07.2017
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
GED -
08-2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee scheduling
- Problem-solving
- Time management
- Staff training and development
- Schedule oversight
- Inventory management
Timeline
Assistant Manager - Fairgrounds OTB Casino
05.2018 - Current
Server - El Paso Mexican Restaurant
10.2017 - 04.2018
Server - The Palms Too REstaurant
02.2015 - 07.2017
St. Bernard - GED,
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