Jeanette Kolton
El Paso
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
PSR
Patient Connect
09.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Appointment scheduling for third party medical clinic
- Insurance verification
- Costumer service
Receptionist
Counseling Of El Paso PLLC
12.2020 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- billing,
- payments received,
- provider support/assist,
- special
projects, filing,
CSR
TriWest Healthcare Alliance
01.2019 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Authorization management,
- collected Veteran preferences for medical provider,
- inbound calls, referral management.
Quality Assurance
Valor PAS Inc.
01.2012 - 12.2018
- As a Quality Assurance my duties include
- Maintain and prioritize client charts.
- Organize charts
regularly in accordance with state regulations and procedures. - Follow up with any hospitalization,
service break or suspensions. - Send/ Receive Practitioners’ Statement of medical need for new clients.
Education
No Degree - Medical Office Specialist
Kaplan College
1231 Lee Trevino Dr05.2009
High School Diploma -
El Paso Academy East
1100 Argal Ct 04.2008
Skills
- Troubleshooting
- Active Listening
- Calm Under Pressure
- PPE use
- Good Telephone Etiquette
- Quality Assurance
- Customer Relations
- Analytical Thinking
- Multitasking Abilities
- Flexible and Adaptable
- Clerical Support
- Time Management
- Recordkeeping
- Attention to Detail
Languages
Spanish
Full Professional
Timeline
PSR
Patient Connect
09.2022 - Current
Receptionist
Counseling Of El Paso PLLC
12.2020 - 09.2022
CSR
TriWest Healthcare Alliance
01.2019 - 12.2021
Quality Assurance
Valor PAS Inc.
01.2012 - 12.2018
No Degree - Medical Office Specialist
Kaplan College
High School Diploma -
El Paso Academy East