Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEANETTE SALAZAR

Oceanside,CA

Summary

Over the past decade, I’ve built solid experience in customer service and team leadership. I’m self-motivated, able to handle multiple priorities, and always open to learning new things. I enjoy helping customers and working with others to achieve team goals. I’m bilingual in English and Spanish, which helps me connect with a wider range of customers and coworkers. I’m now looking for a full-time role where I can grow, contribute, and make a positive impact.

Overview

15
15
years of professional experience

Work History

B2C Customer Service Specialist

Skout's Honor
01.2024 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes via Gorgias and/or Hubspot.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders via Shopify.
  • Managed multiple social media platforms (Instagram, Facebook & TikTok), ensuring a consistent brand voice and message.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
  • Increased customer engagement through social media.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.

Diamond Grader

GIA, Gemological Institute of America
07.2014 - 09.2023
  • Responsible for performing preliminary diamond grading process on natural diamonds submitted to the laboratory for diamond grading services
  • Assigned clarity, polish and symmetry grades according to the procedures in accordance with GIA International Diamond Grading System
  • Followed laboratory's grading methodology and procedures for locating, identifying and documenting clarity characteristics, treatments, and other features present in the diamond
  • Used basic computer skills and worked with a microscope in team environment.
  • Assisted in creating the official events committee and coordinated events/activities.

Accountant Assistant

Reviewboost
09.2012 - 07.2014
  • Online reputation company I assisted in providing quality work for 200+clients
  • Made sure review sites we provided were created and up to date (Ex Google+ Local, Superpages, CitySearch, YahooLocal, WebLocal.ca, Brownbook)
  • Maintained organization with client's reviews/testimonials by creating files & adding reviews into our document (reviewdoc) Also typing positive testimonials into document "as is."
  • Promoted positive reviews on client's review sites & organized them into sitehoover
  • Worked on ord (online reputation defense)

Assistant Manager

Vans
06.2010 - 07.2012
  • Managed team of 10+ sales associates
  • Partnered with Store Manager and other assistants to produce high audit scores and also store goals
  • Trained, coached and mentored staff to ensure smooth transitions within the store
  • Maintained store standards and trained employees on company standards
  • Gave and directed tasks such as markdowns, transfers, and visual floorsets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Some College (No Degree) -

Mira Costa College
Oceanside, CA

High School Diploma - undefined

Oceanside High School
Oceanside, CA
2004

Skills

  • Self-motivated
  • Team leadership
  • Staff development
  • Quick learner
  • Reliable
  • Bilingual in Spanish

Timeline

B2C Customer Service Specialist

Skout's Honor
01.2024 - Current

Diamond Grader

GIA, Gemological Institute of America
07.2014 - 09.2023

Accountant Assistant

Reviewboost
09.2012 - 07.2014

Assistant Manager

Vans
06.2010 - 07.2012

High School Diploma - undefined

Oceanside High School

Some College (No Degree) -

Mira Costa College

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