Jeanette Lee

Certified Health and Wellness Coach. Veganlifestylez.com. At Veganlifestylez our mission is helping our community and transition families into a healthier lifestyle.

• Specialize in spiritual cleansing, behavior changes, detoxification, child and adult hood trauma, and in educating clients about unhealthy eating and how it effectives the mind, body and spirit.
• Discuss causes and prevention of illnesses and diseases. I schedule one on one appointments with clients to assess them with their issues. And create a plan to help them begin a healthier lifestyle.
• Coached over 30 clients

• The patient Service Representative focuses on the delivery of patient care and facilitates the needs of the physician. The patient service representative answers inbound calls to the center. Provides a friendly and warm greeting to all patients and/or providers. Manages approximately 35 patients a day. Checks scheduled patients in/out and ensures proper documentation is received from patient. Collects co-pays co-insurance, and deductible if necessary. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed. Ensures accurate data entry for patient registration. Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.) Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed. Facilitates no-show appointments (calling patients, cancelling, rescheduling). Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients). Monitors waiting room to avoid extended wait time and to assists patients as needed. Requests orders and processes new/same-day requests. Requests all patients complete a satisfaction survey after their exam. Other duties as assigned.

• Provided nutritional care to patients by spending quality patient time assisting in menu selection. Managed approximately 45 patients a day. Delivers patient meals. Receiving and processing phone orders. Identify patients that have not ordered meals with the tray tracking system. Makes meal rounds and update the food preference and nourishment information and relay pertinent information to the clinical dietitian or supervisor. Reviews reports for patients advanced from NPO/Clear/Full diets, Acts as liaison between Nursing and Dietary. Visits all newly admitted patients on advanced diets.

Perform work emails and phone calls from Executive Hosts and most prestigious guest relating to reservations, comps, room charges, etc. While simultaneously assisting in-person guest needs that include checking in, food/shopping credits, complaints, and additional services. Managed approximately 50 guest per day.
• Demonstrate empathy and patience in every customer interaction.
• Resolve challenging situations and find solutions by communicating with Department Director, fostering a sense of teamwork and collaboration.

• Work closely with other departments to make sure guests stay are exceptional.
• Work closely with complex computer systems that include: LMS, OPERA, Microsoft Word, Microsoft Excel spreadsheet, Microsoft teams, Loyalty Lite, Super playmate, DUETTO, Hot SOS, Ambiance, & Outlook Office.

• Enhanced guest experience by providing personalized service and addressing individual needs.
• Increased customer satisfaction ratings by consistently delivering attentive service that exceeded expectations.
• Managed guest complaints with professionalism, resolving issues promptly and effectively.
• Managed check-in and check-out procedures for guests.

I was responsible to utilize customer service skills to develop strong rapport with customers early in the call. I resolved and deescalated issues of irate or dissatisfied customers. I resolved issues and retained customer qualifications position objective which was to provide technical support to high speed internet customers. I communicated trouble shooting steps in a clear and concise manner. I tracked call related trouble shooting steps in a clear and concise manner. I tracked call related information of each call received for auditing and reporting.

• Memorized scripts to achieve easy conversational flow in interactions with potential customers.
• Increased overall sales by 50% through streamlining sales procedures and maintaining long-term relationships with customers.
• Worked with 90-100 daily customers.
• Performed work in compliance with established regulations, policies and standard operating procedures.
• Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
• Worked with multiple means of communication within fast-paced environment.
• Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
• Increased product knowledge through continuous training, resulting in improved sales performance.