Jeanette Lee
Dallas-Fort Worth Metroplex
Summary
Vocational rehabilitation professional with comprehensive experience in guiding individuals toward successful employment outcomes. Skilled in creating tailored rehabilitation plans, coordinating resources, and advocating for clients' needs. Highly collaborative team player focused on achieving positive results and adept at adapting to changing circumstances.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Counselor
Texas Workforce Commission
Dallas-Fort Worth Metroplex
09.2018 - Current
- Certified Rehabilitation Counselor
- Conducted comprehensive assessments to identify client needs and develop tailored rehabilitation plans.
- Facilitated coordination between clients and community resources to enhance employment opportunities.
- Provided guidance on job search techniques, resume writing, and interview preparation for clients.
- Monitored client progress and adjusted rehabilitation strategies to ensure continuous improvement.
- Collaborated with healthcare professionals to support clients' physical and mental health needs during rehabilitation.
- Advocated for clients' rights within the workforce system, ensuring access to necessary services and support.
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Implemented evidence-based practices in counseling sessions, fostering growth and positive change in clients'' lives.
- Developed strong rapport with clients by demonstrating empathy and understanding of their unique challenges.
- Conducted labor market research to better inform clients of potential career opportunities.
- Collaborated with interdisciplinary teams for comprehensive client support and improved outcomes.
- Supported clients during both pre-employment preparation and post-placement adjustment periods for long-term success in the workforce.
- Participated in continuing education opportunities to stay current on industry trends and emerging research findings.
- Administered preliminary and comprehensive vocational assessments.
Employment Assistance Specialist
Texas Department of Rehabilitation Services, Division for Blind Services
Dallas, TX
06.2010 - 09.2017
- Conducted Client Assessments to determine Assistive Technology Needs
- Provided recommendations for Assistive and mainstream technologies to clients who were blind or visually impaired.
- Developed and maintained effective communication with client family members as needed for introducing them to the effectiveness of blindness skill training and the use of assistive technologies.
- Executed daily administrative tasks to streamline operations and enhance workflow efficiency through the use of artificial intelligence tool : SARA - Semi Autonomous Research Assistant
- Led training sessions for new staff on best practices and operational protocols.
- Mentored junior team members, fostering professional growth and skill development.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Increased efficiency by automating routine tasks with software solutions.
Founder & Principal Consultant
The Software Force, Inc.
Dallas, TX
01.1996 - 01.2010
- Led full lifecycle technology development projects, aligning business strategy with scalable IT solutions and governance processes.
- Negotiated and directed development of a web-based shipment tracking platform for an international logistics company (later acquired by UPS), integrating accessibility considerations into system design.
- Developed IT strategic plans and operational frameworks to reestablish client technology departments and improve organizational efficiency.
- Managed cross-functional teams, contracts, and stakeholder communications while overseeing scope control, risk mitigation, and project delivery.
- Provided consultation on web content accessibility standards, strengthening inclusive digital access — experience that later informed ADA compliance and accommodation strategies in vocational rehabilitation practice.
Systems Development Manager
JCP Business Services, Inc.
01.1983 - 01.1996
- Directed a 30-member technology organization through five Senior Project Managers, leading enterprise-scale systems development initiatives.
- Oversaw full project lifecycle management including planning, budgeting, risk mitigation, scope governance, and executive reporting.
- Partnered with business leaders and vendors to define system requirements and align technology solutions with organizational strategy.
- Led development of PC-based Point-of-Sale applications and modernization initiatives to replace legacy systems.
Education
Bachelors - Computer and Information Sciences
The University of Alabama
Master of Science - MS - Rehabilitation Counseling
University of North Texas
01.2017
Skills
1 Vocational Rehabilitation Case Management & Job Coaching
Comprehensive case planning, caseload oversight, individualized employment strategies, job coaching, and measurable progress monitoring
2 Client Assessment, Counseling & Motivational Interviewing
In-depth client needs assessment, individualized planning, motivational interviewing, and employment-focused counseling services
3 ADA Compliance, Disability & Assistive Technology Expertise
Advanced knowledge of disability services, ADA compliance, workplace accommodations, and assistive technology implementation
4 Documentation, Compliance & Ethical Practice
Clear, defensible documentation aligned with CRC ethical standards, federal/state regulations, and agency policy
5 Strategic Career Development & Employer Engagement
Career guidance, labor market alignment, employer partnerships, and job placement strategy development
6 Client Advocacy, Resource Coordination & Community Partnerships
Barrier removal, community resource navigation, service coordination, and external partnership development
7 Analytical Problem-Solving & Strategic Decision-Making
Data-informed assessment, complex problem resolution, and strategic case decision-making
8 Professional Communication, Collaboration & Technology Proficiency
Advanced written and verbal communication, stakeholder collaboration, conflict resolution, and proficiency in Microsoft Office Suite
Accomplishments
- Led strategic barrier-resolution initiatives to secure essential housing resources for VR clients.
- Developed new vendor partnerships, expanding agency resource capacity.
- Negotiated external stakeholder participation in state vendor systems.
- Strengthened cross-sector collaboration to improve employment outcomes.
- Demonstrated advanced advocacy resulting in measurable stabilization of client living conditions.
Affiliations
CRCC - Commission for Rehabilitation Counseling Certification
International Association of Rehabilitation Professionals
American Rehabilitation Counseling Association
Association of Vocational Rehabilitation Service Providers
Certification
- Certified Rehabilitation Counselor (CRC)
Timeline
Vocational Rehabilitation Counselor
Texas Workforce Commission
09.2018 - Current
Employment Assistance Specialist
Texas Department of Rehabilitation Services, Division for Blind Services
06.2010 - 09.2017
Founder & Principal Consultant
The Software Force, Inc.
01.1996 - 01.2010
Systems Development Manager
JCP Business Services, Inc.
01.1983 - 01.1996
Master of Science - MS - Rehabilitation Counseling
University of North Texas
Bachelors - Computer and Information Sciences
The University of Alabama