Jeanette Lopez
Los Lunas,NM
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Walmart. Skilled in cash handling and demonstrating exceptional customer service, I excel in fast-paced environments, ensuring timely and accurate service delivery. Achieved significant improvements in efficiency and safety, leveraging strong work ethic and empathy to foster client relationships and reduce loss inventory. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
27
27
years of professional experience
Work History
Cashier/ Stocker
Dollar Tree
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Delivery Driver
Parts Center Inc
09.2020 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Courier
DMC Logistics
12.2018 - 08.2020
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Asset Protection Associate
Walmart
02.2017 - 11.2018
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Route Merchandiser
National Entertainment Network
11.2016 - 02.2017
- Increased customer satisfaction through timely deliveries, ensuring products were always available on store shelves.
- Collaborated with sales team to gather feedback on customer preferences, adjusting merchandising plans accordingly to drive sales growth.
- Reduced out-of-stock occurrences by diligently monitoring inventory levels and promptly addressing any shortages.
- Provided exceptional customer service by addressing inquiries or concerns promptly and professionally, cultivating strong relationships with key stakeholders.
- Proactively identified and resolved any potential issues or obstacles within the assigned territory, ensuring consistent quality of service for all customers.
APCH/Asset Protection Associate
Walmart
08.2016 - 11.2016
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
Security Officer
US Security & Associates
07.2012 - 08.2014
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Delivery Driver
NAPA Auto Parts - Genuine Parts
09.1998 - 04.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Paint Specialist
NAPA Genuine Paints
08.1997 - 04.2014
- Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
- Reduced waste generation through efficient use of materials and proper disposal methods.
- Established strong relationships with suppliers, negotiating competitive prices for raw materials.
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Consistently met or exceeded performance targets through diligent planning,
Photo Lab Supervisor
Walmart
03.2005 - 08.2006
- Improved photo lab efficiency by streamlining workflow processes and implementing organizational systems.
- Handled complex or urgent customer requests personally, ensuring a high level of service was provided at all times.
- Monitored inventory levels closely to avoid stockouts or overstocks of essential supplies required for daily operations.
- Developed strong relationships with vendors to negotiate pricing on supplies, reducing overall operational costs.
- Maintained up-to-date knowledge of industry trends and technology advancements, incorporating new techniques into the lab''s operations as needed.
Education
GED -
Albuquerque High School
Albuquerque, NMSkills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Cashier/ Stocker
Dollar Tree
10.2023 - Current
Delivery Driver
Parts Center Inc
09.2020 - 08.2021
Courier
DMC Logistics
12.2018 - 08.2020
Asset Protection Associate
Walmart
02.2017 - 11.2018
Route Merchandiser
National Entertainment Network
11.2016 - 02.2017
APCH/Asset Protection Associate
Walmart
08.2016 - 11.2016
Security Officer
US Security & Associates
07.2012 - 08.2014
Photo Lab Supervisor
Walmart
03.2005 - 08.2006
Delivery Driver
NAPA Auto Parts - Genuine Parts
09.1998 - 04.2014
Paint Specialist
NAPA Genuine Paints
08.1997 - 04.2014
GED -
Albuquerque High School