Jeanette Lugo
Tampa,Florida
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Tampa Family Health Center
10.2019 - 04.2024
- Oversee and manage providers schedules, ensuring all patients are scheduled appropriately and in a timely manner
- Provide direct supervision and oversight to administrative and clinical staff
- Orientation and training of new hires; ongoing training
- Compliance with and control of confidential data; adherence to all TFHC, HRSA, State, Federal and accreditation agency rules and regulations
- Responsible for all direct employee personnel issues and processes, including performance management and appraisal processes
- Assist internal staff, other health care providers, and third party payers in the performance QI chart audits
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Center Manager
Tampa Family Health Center
02.2014 - 10.2019
- Orchestrated staff meetings to maintain open communication and quickly address concerns
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Managed daily operations within the office by supporting continuous delivery of excellent services and care
- Pitched in to help with office tasks, including registration during busy periods and staff absence
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments
- Managed payroll for staff review of providers schedule to maximize productivity
- Improved employee retention rates by creating a positive work environment that fostered job satisfaction and career advancement opportunities.
- Streamlined front office operations by implementing efficient processes and protocols.
Laboratory Assistant
Laboratory San Rafael
06.2009 - 08.2013
- Collected, labeled and stored lab samples according to laboratory specifications
- Verified collection orders and communicated discrepancies to nurses
- Supervised supplies in inventory and notified immediate supervisor when items became low
- Recorded, reported and posted specimen results in company software
- Enter requisition lab orders for labeling and billing processing Reconcile payments from insurance companies
Education
Associate of Science - Administrative Assistant And Secretarial Science
ICPR Junior College
09.1986
Skills
- Fluent in English and Spanish
- Scheduling and calendar management
- Data Entry
- Administrative Skills
- Training & Development
- Customer Support
- Payroll Processing
- Customer Service
- Office Management
- Organizational Skills
Timeline
Office Manager
Tampa Family Health Center
10.2019 - 04.2024
Center Manager
Tampa Family Health Center
02.2014 - 10.2019
Laboratory Assistant
Laboratory San Rafael
06.2009 - 08.2013
Associate of Science - Administrative Assistant And Secretarial Science
ICPR Junior College