Summary
Overview
Work History
Education
Skills
Timeline
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JEANETTE MAC DONALD

Middle River

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Compassionate Clinical Aide with solid experience in patient care and medical support. Possess strong skills in assisting clinical teams, handling patient-related tasks, and maintaining clean, safe environments. Demonstrated ability to make positive impacts on patient comfort and well-being through empathetic care and effective communication.

Overview

10
10
years of professional experience

Work History

Clinical Aide

Acheive behavioral health
Edgewood
02.2025 - 07.2025
  • Assisted in daily patient care and support activities.
  • Monitored patient behavior and reported changes to healthcare team.
  • Maintained cleanliness and organization of treatment areas.
  • Provided emotional support to patients during challenging situations.
  • Documented patient interactions accurately in electronic records system.
  • Performed clerical duties such as filing paperwork and scheduling appointments.
  • Facilitated group therapy sessions under supervision of licensed professionals.

Facility Administrator I

Outreach Recovery
Glen Burnie
11.2022 - 04.2025
  • Greet patients and ensure a smooth and efficient patient flow
  • Answer telephone calls and assist and/or direct calls to the most appropriate parties
  • Collect and upload all patient documents to the EMR system to include, new patient packets, photo ID, insurance cards, no show policy and Outreach ROI's
  • Collect, input, and print receipts for all payments entered the EMR system including co-pays, coinsurance's and self-pay payments
  • Responsible for end of day reporting to include the appointment, transaction and encounter reports via Zoho Books
  • Documenting history; recording and reporting pertinent observations and patient reactions to staff, as appropriate; documenting lab procedures and ensuring follow-up on results
  • Review & record COWS, CIWA or other appropriate tests
  • Administering Urine Drug Screens and interpreting the information located in the screen
  • Reserving and ensuring clinical offices are organized and following 5S standards
  • Provided superior customer service by responding promptly to inquiries and resolving issues in a timely manner.

Monitoring Technician/Customer Service Associate

Danfoss
Middle River
05.2017 - 11.2022
  • Monitored equipment alarms, compressor status, leak detection, food temperatures and refrigerant leaks
  • Troubleshoot and adjust overall HVACR system functions
  • Provided support for alarm monitoring, issue diagnosis for the clients
  • Answered incoming calls to place service tickets, lighting request or whatever else is needed by the client
  • Dispatched service technicians to different clients upon request
  • Managed customer inquiries via email or telephone as needed
  • Trained new employees on different policies, procedures, and programs to perform the everyday work functions
  • Adhered to company policies, including attendance and punctuality.
  • Remote from 3/20-11/22

Customer Solutions Teammate

PayPal Credit
Hunt Valley
10.2015 - 05.2017
  • Responded to customer inbound inquiries by phone in a call center environment
  • Researched customer inquiries using multiple technology platforms
  • Critical thinking skills and ability to solve complex customer problems in a timely manner
  • An excellent communicator with the ability to build and maintain strong working relationships
  • Helped customers understand and navigate the PayPal site & product
  • Delivered metrics i.e., AHT, ACW & KDI
  • Always represented PayPal with an elevated level of professionalism and customer service.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Education

Bachelor of Arts (B.A.) - Business Administration

Norfolk State University
Norfolk, VA, US

Associate in Arts (A.A.) - Business

Westchester Community College
Valhalla, NY

Skills

  • Efficient user of modern technology
  • Multi-tasker
  • Proficient user of corporate communications
  • Effective communicator
  • Polished telephone skills
  • Interpersonal skills
  • Writing skills
  • Creative team leader
  • Quality trainer in customer service
  • Professionalism
  • Effective communication
  • Problem-solving aptitude
  • Task prioritization
  • Problem-solving
  • Team leadership
  • Patient care
  • Analytical decision-making skills
  • Specimen labeling

Timeline

Clinical Aide

Acheive behavioral health
02.2025 - 07.2025

Facility Administrator I

Outreach Recovery
11.2022 - 04.2025

Monitoring Technician/Customer Service Associate

Danfoss
05.2017 - 11.2022

Customer Solutions Teammate

PayPal Credit
10.2015 - 05.2017

Bachelor of Arts (B.A.) - Business Administration

Norfolk State University

Associate in Arts (A.A.) - Business

Westchester Community College

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