Jeanette Maciel
Montebello,CA
Summary
Diligent Auto Damage Adjuster with background in auto damage assessment. Skilled in evaluating vehicle damage and negotiating repair costs. Proven ability to manage claims efficiently and provide accurate assessments. Demonstrates effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Auto Damage Adjuster
GEICO
12.2018 - Current
- Proactively communicated with customers throughout the claim process, setting clear expectations and delivering updates as needed.
- Complete vehicle inspections, write estimates and process total loss evaluations
- Review facts of loss and vehicle damage for fraud indicators and refer to SIU if applicable
- Ensure rentals are updated daily
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Assist with CAT Team as needed
- Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
- Kept current on insurance regulations, laws, policies and procedures.
Branch Service Representative
First City Credit Union
07.2017 - 12.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Member Service Representative
Alta One Federal Credit Union
06.2015 - 06.2017
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
Teller
US Bank
08.2014 - 04.2015
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Assisted in training new tellers for seamless integration into the team, boosting overall productivity.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Cross-sold credit cards, loans and other bank products.
Cashier
WaBa Grill
06.2014 - 08.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Restaurant Hostess
Fritto Misto
09.2013 - 04.2014
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Input orders accurately into POS terminal, split bills and accepted payments.
Cashier
Porto's Bakery And Cafe
11.2011 - 08.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Contributed to increased revenue by upselling bakery items during peak business hours.
- Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.
Education
High School Diploma -
Bassett High School
La Puente, CASkills
- I-CAR Platinum Certification
- CCC One
- ASE Certified as Collision Repair Estimator
- Fluent in Spanish
Timeline
Auto Damage Adjuster
GEICO
12.2018 - Current
Branch Service Representative
First City Credit Union
07.2017 - 12.2018
Member Service Representative
Alta One Federal Credit Union
06.2015 - 06.2017
Teller
US Bank
08.2014 - 04.2015
Cashier
WaBa Grill
06.2014 - 08.2014
Restaurant Hostess
Fritto Misto
09.2013 - 04.2014
Cashier
Porto's Bakery And Cafe
11.2011 - 08.2013
High School Diploma -
Bassett High School