Jeanette Manly

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• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Spearheaded process improvements, resulting in increased productivity rate of 25% and 30% reduction in operational costs.

• Trained and mentored 50 new employees in registration department, answered questions and provided insight on patient services.
• Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.

• Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
• Served as key resource for senior leadership in developing strategic plans for growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
• Reduced employee turnover rate by20% fostering positive work environment and providing ongoing support for professional development opportunities.

• Elevated organizational awareness regarding importance placed upon adhering strictly towards pre-defined benchmarks pertaining specifically toward ensuring optimal levels of excellence are achieved consistently throughout entirety lifecycle stage associated directly alongside each unique product offering made available upon marketplace at any given moment in time.
• Improved product quality by implementing strict inspection procedures and identifying areas for improvement.
• Facilitated root cause investigations using problem-solving methodologies such as 5-Why Analysis or Fishbone Diagrams.

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• Conducted regular performance evaluations of 55 team members, identifying areas for improvement and providing constructive feedback for professional growth
• Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
• Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.

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• Cultivated positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
• Increased patient confidence in billing process by providing clear explanations of insurance benefits and coverage limitations.
• Negotiated payment plans with patients, maintaining high rate of successful payments.