Jeanette Martinez

• Schedule medical transportation for the patient.
• Attend to the transportation provider when they can't get a hold of a member.
• Call the number on file, and also send the surcharge request out to the plans for processing no-shows and cancellations at the door.
• Process payments, and also be in charge of scheduling for the same day and next day declines.
• Send booking errors for correction.

scheduler reservation for medical

• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Answer a high volume of incoming calls from clients, vendors, and employees.
• Resolve any customer issues, questions about the business, and set appointments.
• Process any additional paperwork for payroll, invoices.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved customer complaints promptly and efficiently.
• Checked-out customer purchases.
• Answer heavy-volume phone calls.
• Inventory of all damage returned.
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• Assisted the customer with bill payment.
• Responsible for Western Union money transfer.
• Filled and balanced the vault.
• Responsible for check cashing and deposit.
• Opened new customer accounts.