Jeanette M. Benson
Spokane,WA
Summary
Initiative-taking and purposeful professional with 4 years of experience in distribution and many years of leadership in Higher Education. Possesses exceptional skills in managing teams, and a proven history of developing and training teams through change. Adept at pivoting with a strong ability to see multiple perspectives. Seeking a challenging position in operations to contribute to organizational success and growth.
Overview
33
33
years of professional experience
Work History
Branch Manager
Ferguson Enterprises DBA AIREFCO, Inc
Spokane, WA
09.2021 - 03.2025
- Managed operations of HVAC distribution with yearly sales of 50,000,000+
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Facilitated multiple types of training for all associates through an acquisition and three changes in warehouse management programs
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Maintained friendly and professional customer interactions.
- Elevated branch communication with a weekly document of important branch business.
Administrative Assistant/Receptionist
AIREFCO, Inc
Spokane, WA
08.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed training documents for the Branch Supervisor.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Auto Licensing Agent
Auto Licensing Plus
Spokane Valley
10.2018 - 08.2020
- Licensed to title vehicles, trailers, boats, etc.
- Renewed vehicle registrations.
Pastoral Associate/Youth Minister
St. Mary Catholic Church/St. Augustine and Sacred Heart Catholic Churches
Spokane Valley/Spokane
08.2007 - 06.2018
- Developed a comprehensive youth ministry program, resulting in increased participation and enthusiasm for faith-building activities.
- Implemented innovative fundraising strategies that resulted in increased resources for vital church programs and initiatives.
- Coordinated volunteer efforts for local service projects, strengthening community ties while demonstrating the importance of giving back.
- Oversaw the recruitment and training of new volunteers for various ministries, creating a strong pool of dedicated individuals committed to serving their church community.
- Provided compassionate pastoral care during times of crisis or personal struggle, offering support and guidance to individuals and families in need.
Director of Residence Life
DeSales University
Center Valley, PA
07.2001 - 09.2005
- Led operations of $900,000 residence life department..
- Collaborated with campus partners to create a supportive and inclusive living environment for all residents.
- Revamped resident advisor selection process to attract a more diverse pool of candidates, fostering an inclusive community atmosphere.
- Oversaw crisis response efforts within residential communities, coordinating with emergency services when necessary.
- Developed a comprehensive training program for residence life staff, resulting in increased employee satisfaction and retention.
- Managed budget allocations effectively, ensuring optimal use of resources for residence life programming and staffing.
- Reduced instances of policy violations through proactive education campaigns targeting alcohol consumption, drug use, noise levels.
- Served as a liaison between students, parents, faculty, and administration to address concerns or conflicts related to residence life matters.
Associate Director of Residence Life
University of Scranton
Scranton, PA
07.1998 - 06.2001
- Recruited, interviewed and hired employees..
- Facilitated the training and development of professional and paraprofessional staff.
Resident Director
Creighton University
Omaha, NE
07.1995 - 06.1998
Residence Hall Director
Arkansas State University
Jonesboro, AR
07.1994 - 06.1995
Assistant Director of Community Living
Saint Louis University
St. Louis, MO
07.1992 - 06.1994
Education
Master of Science - Community Counseling
Creighton University
Omaha, NEBachelor of Science - Management & Human Resources
Saint Louis University
St. Louis, MOSkills
- Excel spreadsheet management
- Microsoft Word proficiency
- Visual communication skills
- Experience with Trilogie, and Infor sales software
- Knowledgeable about twl and HighJump warehouse management software
- Branch operations management
- Customer service
- Customer relationships
- Coaching and mentoring
- Operations management
- Relationship building and management
- Training and development
- Risk mitigation
Timeline
Branch Manager
Ferguson Enterprises DBA AIREFCO, Inc
09.2021 - 03.2025
Administrative Assistant/Receptionist
AIREFCO, Inc
08.2020 - 09.2021
Auto Licensing Agent
Auto Licensing Plus
10.2018 - 08.2020
Pastoral Associate/Youth Minister
St. Mary Catholic Church/St. Augustine and Sacred Heart Catholic Churches
08.2007 - 06.2018
Director of Residence Life
DeSales University
07.2001 - 09.2005
Associate Director of Residence Life
University of Scranton
07.1998 - 06.2001
Resident Director
Creighton University
07.1995 - 06.1998
Residence Hall Director
Arkansas State University
07.1994 - 06.1995
Assistant Director of Community Living
Saint Louis University
07.1992 - 06.1994
Master of Science - Community Counseling
Creighton University
Bachelor of Science - Management & Human Resources
Saint Louis University