Jeanette Medina
Kingsburg,CA
Summary
Dynamic customer service professional with experience at the IRS, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism. Strong data entry skills complement a dedicated work ethic, ensuring efficient service delivery and a safe work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IRS
Fresno
08.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
General Laborer
AZ and Sons
Selma, CA
01.2020 - 03.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Education
Associate of Science - Medical Assistance
Fresno City College
Fresno, CA05-2014
High School Diploma -
Heartland Adult School
Selma 06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
IRS
08.2021 - 09.2023
General Laborer
AZ and Sons
01.2020 - 03.2021
Associate of Science - Medical Assistance
Fresno City College
High School Diploma -
Heartland Adult School