Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
JEANETTE MUZQUIZ

JEANETTE MUZQUIZ

San Antonio,TX

Summary

Focused individual with Twenty Years of success in designing customer-oriented programs and developing high-performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Director, Legal and Regulatory Compliance

Summit Electric Supply
Dallas, TX
07.2022 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term
    goals.
  • Worked closely with organizational leadership and board of directors to guide
    operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased
    productivity.
  • Established departmental performance goals and provided feedback for
    underperforming areas.
  • Researched and wrote contracts, agreements and proposals.
  • Explained available courses of action and possible repercussions of cases to clients.
  • Minimized risk exposure through careful advice on business operations and strategic
    plans.
  • Reviewed and analyzed pertinent state and federal laws and legal precedents.
  • Drafted motions, petitions and waivers.
  • Negotiated settlements with opposing counsel.
  • Interpreted laws, rulings and regulations for individuals and businesses.
  • Created and finalized contracts and other legal documents for clients.
  • Analyzed legal documents and identified pertinent issues for clients.

Head of Legal Operations

Sonder
San Antonio, TX
01.2020 - 06.2022
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Managed procurement, inventory and warehouse operations.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Managed 50-100 team members across 10 departments, resulting in approximate $500,000 increase in annual revenue.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and initiated projects, managed costs and monitored performance
  • Maintained relationships with material vendors to lower costs and diversify capabilities
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
  • Managed projects from procurement to commission
  • Led project teams through design, construction and launch process
  • Drove team success through shared vision and recognition of quality performance
  • Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary
  • Maintained compliance with regulatory parameters in complex projects with overlapping policies

Security Site Supervisor

Hotel Emma
San Antonio, TX
08.2016 - 11.2019
  • Attentively Hotel property and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Conducted prompt and thorough investigations on referred files.
  • Analyzed large amounts of data to find patterns of fraud and anomalies using OneTrust.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Organize, attend and minute all Board meetings.
  • Assist in preparation and review of other specialized disclosures, including sustainability reporting.
  • Organize and maintain board portal to ensure optimal efficiency.

911 Communications Supervisor

Texas A&m University-san Antonio
San Antonio, TX
06.2013 - 04.2017
  • Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Education

J.D. - Law

Saint Mary's University School of Law, San Antonio, TX
08.2016 - 05.2019

Bachelor of Science -

Texas A&M University, San Antonio, TX
05.2016

Skills

  • Operating Procedures and Policies
  • Marketing Strategy Development
  • Policy and Procedure Improvement
  • Legal Correspondence
  • Employee Coaching and Motivation
  • Court Documents
  • Electronic Filing System
  • Corporate Law
  • Publication Review
  • Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director, Legal and Regulatory Compliance - Summit Electric Supply
07.2022 - Current
Head of Legal Operations - Sonder
01.2020 - 06.2022
Security Site Supervisor - Hotel Emma
08.2016 - 11.2019
Saint Mary's University School of Law - J.D., Law
08.2016 - 05.2019
911 Communications Supervisor - Texas A&m University-san Antonio
06.2013 - 04.2017
Texas A&M University - Bachelor of Science,
JEANETTE MUZQUIZ