Jeanette Narvaez
West Covina,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence in fast-paced setting.
Overview
18
18
years of professional experience
Work History
Operations Specialist
Kaiser Permanente
08.2019 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed new processes for daily task and audit findings for management to exceed in goals.
- Participated in various special projects
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Financial Counselor
Kaiser Permanente
08.2018 - 09.2019
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Performed duties as liaison between patient, doctor and insurance provider to ensure smooth processes.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Performed billing and coding procedures for ambulatory, emergency room, impatient and outpatient services.
- Trained and mentored new personnel hired to fulfill various roles.
- Improved delivery of patient care through reviewing and implementing improvements.
- Closely collaborated with management team to make necessary improvements.
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
- Analyzed program data to provide input for key decision making and strategic planning.
- Orchestrated smooth and effective workflow of labor & delivery data to support department users in completing pre-registration.
Admitting Clerk
Kaiser Permanente
07.2014 - 08.2018
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Verified patient details and insurance coverage and collected co-pays.
- Trained and coached new employees.
- Contributed in designing and implementing new labor and delivery project and initiatives which contributed to increase in productivity.
- Interpreted and communicated new or revised policies to staff.
- Routinely collaborated with department managers to correct problems and improve services.
Receptionist /Administrative Assistant
Kaiser Permanente
06.2014 - 03.2015
- Checked in members
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Coordination and quality control of emergency supplies – ambulatory buildings ASN/ SNC.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- AV customer support
Transportaion Aid
Kaiser Permanente
01.2013 - 05.2014
- Maintained, cleaned and sterilized transportation equipment for each patient.
- Transported patients: X-ray, ultrasound, MRI and CT scan.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Housekeeping Attendant
Kaiser Permanente
03.2008 - 03.2013
- Completed laundry services with special attention to requirements of different items.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition.
- Kept building entryway glass clean and polished for professional presentation.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Accepted accountability for all assigned building keys, master keys and access codes.
- Assisted with training new employees.
Dental Receptionist/Assistant
Apple Dental Group P.C
01.2005 - 08.2008
- Prepared claim forms for dental insurance
- Scheduled, rescheduled and handled cancelled appointments for patients
- Maintained and managed patient records in compliance with security regulations
- Organized referrals to other medical specialists
- Assisted patients in completing all necessary forms and documents
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Prepared patient X-rays and images for review by dentist
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
- Improved timely payment of bills by developing flexible payment plans for patients
- Organized patient files and streamlined operations to improve efficiency
- Completed and filed financial documentation for accounting purposes
- Carried out front office duties utilizing data entry skills in framework of medical database
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Enhanced office efficiency by handling and setting up online insurance verifications
Education
No Degree - Healthcare Management
DeVry University
Downers Grove, IL2025
General Studies
Irvine Valley College
Irvine, CAGeneral Studies
Mt. San Antonio College
Walnut, CACertified Nurses Assistant - Nurses Assistant
Baldwin Park Adult And Community Education
Baldwin Park, CA2007
Certified Phlebotoby Technician 1 - Clinical Laboratory Assisting
Universal Schools & College of Health & Human Services
Montclair, CA2007
High School Diploma - undefined
Bassett Senior High School
La Puente, CA2006
Skills
- Critical Thinking
- Administrative Support
- Proficient in MS Office skills Word, Excel, MS Project and PowerPoint
- Analytical skills
- Excellent team building strengths
- Filing and data archiving
- Employee training and development
- Deadline driven
- Meeting arrangements
- Correcting discrepancies
- Leadership abilities
- Data entry
- Workflow Processes
Timeline
Operations Specialist
Kaiser Permanente
08.2019 - Current
Financial Counselor
Kaiser Permanente
08.2018 - 09.2019
Admitting Clerk
Kaiser Permanente
07.2014 - 08.2018
Receptionist /Administrative Assistant
Kaiser Permanente
06.2014 - 03.2015
Transportaion Aid
Kaiser Permanente
01.2013 - 05.2014
Housekeeping Attendant
Kaiser Permanente
03.2008 - 03.2013
Dental Receptionist/Assistant
Apple Dental Group P.C
01.2005 - 08.2008
No Degree - Healthcare Management
DeVry University
General Studies
Irvine Valley College
General Studies
Mt. San Antonio College
Certified Nurses Assistant - Nurses Assistant
Baldwin Park Adult And Community Education
Certified Phlebotoby Technician 1 - Clinical Laboratory Assisting
Universal Schools & College of Health & Human Services
High School Diploma - undefined
Bassett Senior High School