Jannette Enrizo-Navarro
Summary
Highly skilled and enthusiastic professional with more than 20+ years of experience managing operations in patient-centric medical centers. Successfully oversee human resources, budgeting, supply management, and patient services. Proven problem solver and excellent communicator. Recognized for staff development leading to high-performing teams. Results-driven and resilient in developing teams while improving processes and increasing productivity. Brings solid understanding of industry trends, and talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
31
31
years of professional experience
Work History
Center Administrator
LEON MEDICAL CENTERS
04.2010 - Current
- Provide overall direction for all administration, personnel, office management, and safety programs.
- Responsible for development and implementation of annual budgets, policies, and procedures.
- Direct supervision and management of supervisory personnel, including clerical and clinical staff of approximately 270+ employees.
- Develop safety policies and programs with Director of Human Resources, ensuring consistent implementation of federal and state regulations.
- Serve as Safety Coordinator, participating in daily and monthly safety inspections at Medical Center.
- Review and approve ADP payroll for all employees, monitoring overtime costs.
- Prepare and collect all FMLA paperwork for employees requesting leave of absence.
- Provide coaching and mentoring for staff development for all employees, including clinical and supervisory personnel.
- Identify and troubleshoot problems that may impact success of center operations and work with various individuals/departments to ensure timely and acceptable resolution.
- Recruit, interview, and select candidates for positions within Center.
- Determine and implement appropriate disciplinary actions (oral, written, termination) as required.
- Oversee all center scheduling for administrative and clinical staff, ensuring proper coordination of all services offered.
- Serves as liaison between Physicians, Associate Medical Director, and Chief Medical Officer.
- Respond to and address all CMS grievances related to patient concerns.
- Report all incidents/accidents/falls through Incident Reporting System for all incidents with patients, visitors, and employees.
- Responsible for preparation of AHCA Site Inspections and Audits, updating physician licensing/credentialing.
- Serve as change agent for organization and center, communicating regularly with staff regarding new initiatives and operational updates.
- Oversee all building maintenance renovations for Building and Parking Garage.
Human Resource/Risk Management Director
CITY OF SOUTH MIAMI
09.1999 - 02.2010
- Directed City’s Human Resource Department and implemented different areas within department, such as Recruitment and Staffing, Employee Benefits, Training and Development, Risk Management/Compliance, and Employee Relations.
- Reviewed and updated the Employee Handbook, City’s Personnel Manual, and Personnel Rules and Regulations annually.
- Trained all general and management staff (OSHA, HIPPA, Sexual Harassment, Customer Service, Violence in the Workplace/Teambuilding, Management Training, etc.).
- Established and implemented procedures to assure compliance of personnel regulations with federal and state statutes relative to equal pay, working hours, age discrimination, affirmative action provisions, and other civil rights and due process laws.
- Represented City on all grievance deliberations, labor negotiations, worker’s compensation mediations, and legal-related disputes with employees/employers.
- Investigated all employee complaints about sexual harassment, discrimination, and all EEOC complaints.
- Directed City’s Drug-Free Workplace and Safety Program (OSHA).
- Directed and complied with Department of Transportation Omnibus program, including random drug testing.
- Assist attorneys in obtaining documents necessary for defense on all personnel-related litigation.
- Investigated problems incidental to safe working conditions, disciplinary actions, and employee grievances.
- Participated in preparing Budget (i.e., pay plan, organizational charts).
- Administer and make recommendations for all elements of City’s various insurance and safety programs related to records, statistics, auditing, premiums, policy expiration dates, claims and cancellations.
- Arranged and negotiated contracts related to employee benefits with insurance providers yearly.
- Liaison for employee benefits related to Deferred Compensation and Defined Benefit Plans.
- Represented management in negotiating collective bargaining agreements.
- Prepared all resolutions, ordinances, contracts, and agreements related to collective bargaining.
- Represented City at all personnel-related hearings and investigations.
- Communicated official plans, policies, and procedures to staff and general employees.
- Investigated worker’s compensation accidents and prepared reports for insurance carrier.
Health Care Operations Manager
LINDA ROBBINS AND ASSOCIATES
06.1998 - 09.1999
- Handled recruitment and selection of case managers, utilization nurses, and pharmacists.
- Assisted in performance evaluations and counseling.
- Participated in marketing and sales initiatives to obtain healthcare clients.
Administrator II
CAC MEDICAL CENTER (EAST HIALEAH) - UNITED HEALTH CARE OF FLORIDA
09.1993 - 05.1998
- Plan, direct, and monitor daily center operations.
- Supervise personnel of approximately 200+ employees.
- Develop strategies to increase and retain the 11,000-member membership of Medicare, Medicaid, Commercial Group, and Individual plans.
- Prepare a yearly budget analyzing the overall financial performance of the center.
- Prepare center site inspections and audits.
- Oversee and approve payroll for the center.
- Oversee all human resource functions for all staff.
- Report and monitor Workers' Compensation and Risk Management incidents for employees, patients and visitors.
Education
Master’s Degree in Management -
Saint Thomas University
Miami,Florida12.2007
Bachelor’s Degree in Human Resource Management -
Saint Thomas University
Miami, FL05.1993
Paralegal Certificate -
Florida International University
Miami, FL01.1989
Skills
- Healthcare management
- Quality Improvement
- Patient Relations
- Budget Administration
Timeline
Center Administrator
LEON MEDICAL CENTERS
04.2010 - Current
Human Resource/Risk Management Director
CITY OF SOUTH MIAMI
09.1999 - 02.2010
Health Care Operations Manager
LINDA ROBBINS AND ASSOCIATES
06.1998 - 09.1999
Administrator II
CAC MEDICAL CENTER (EAST HIALEAH) - UNITED HEALTH CARE OF FLORIDA
09.1993 - 05.1998
Master’s Degree in Management -
Saint Thomas University
Bachelor’s Degree in Human Resource Management -
Saint Thomas University
Paralegal Certificate -
Florida International University