Jeanette Negron

• Deliver a high-level service standard to customers (speedy and coherent information flow).
• Handle incoming quotation requests, and promote or redirect to digital channels if relevant, including operational feasibility checks for odd-sized cargo.
• Negotiate the best possible rate, and utilize cross-sell and upsell opportunities.
• Handle incoming (pre) booking requests by phone, mail, and digital channels.
• Follow-up actions for specific bookings/products in line with process instructions (OK2FWD, interline, arrange passive/active containers, etc.).
• Modify bookings upon customer request.
• Ensure all bookings are in line with compliance instructions, applicable regulations, and booking reliability.

• Follow up on relevant actions (action list, AFLS queues, etc.).

• Register and handle (rate) disputes within the provided mandate (Rate Change Request).
• Redirect financial claims and compensations to the relevant claims department.
• Handle and follow up on quality complaints with improvement actions or escalations if needed.

• Managed and processed quote requests efficiently, ensuring alignment with customer priorities and market dynamics.
• Worked with the Customer Development Manager and GM to recommend pricing based on market trends and bookings.
• Coordinated with the Pricing Department to review and adjust Minimum Price Conditions (MPC) as needed.
• Ensured consistency and accuracy of pricing by monitoring quotes and rate structures.
• Took proactive steps to follow up on quotations and re-engage customers, especially when initial quotes were declined.
• Participated in regular Quote Desk meetings, delivering actionable insights on customer-specific pricing strategies, market trends, and product offerings.

• Experienced in AFKLMP products of pharma, live, and safe.
• Take, make, and process pre- and new bookings; confirm, modify, and cancel bookings according to agreed procedures and guidelines.
• Organize OK to forward procedure.
• Improved service quality and increased sales by developing a strong knowledge of the company's products and services.
• Negotiation: experienced in pricing.
• Documented conversations with customers to track requests, problems, and solutions.
• Assist the cargo claim analyst in obtaining related documents and information.

• Provided on a day-to-day basis, a high-quality commercial distribution channel exists between the customer and the AF/KL Cargo Organization by distributing products and services of AF/KL Cargo.
• Enhanced customer service satisfaction, and increased revenues.
• Checked availability, capacity, customer allocations, rates, surcharges, product features, and networks.
• Proactively informed customers regarding irregularities, proposed alternative solutions, and traced if applicable.
• Good quality of quotes, and correct follow-up.
• Provided tracking details and resolved problems for customers.
• Key contact for the USA, Horse/AVX/HEG, and exotic bookings.

• Front counter customer service clerk
• Data input for Import/Export and domestic air cargo documentation.
• Manifested Export flights
• Certified Dangerous Goods
• Provided excellent service and attention to customers when face-to-face or through phone conversations.