Jeanette Nelson
Albuquerque,NM
Summary
Proven Social Media Manager with a track record of boosting customer engagement for Duran Central Pharmacy. Expert in content creation and market research, adept at fostering teamwork. Innovated strategies that significantly enhanced online presence, leveraging skills in photo and video editing and verbal communication to exceed business goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Social Media Manager
Duran Central Pharmacy
06.2023 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Conducted research to determine current benchmark trends and audience preferences.
- Conducted regular competitor analyses, identifying opportunities to differentiate from other brands in the industry.
Senior Barista
Barnes & Noble
11.2019 - 01.2023
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Displayed strong leadership qualities by effectively managing team schedules, resolving conflicts among colleagues when necessary.
- Increased overall efficiency by cross-training employees in various roles within the café operations.
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
- Collaborated closely with team members to boost productivity during peak hours.
- Conducted regular performance evaluations for fellow staff members to identify areas of improvement and support professional growth.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Arts - English Language And Literature
University of New Mexico
Albuquerque, NM05.2024
Skills
Social Media Management
Project Management
Market Research
Formatting and Editing
Technical Writing
Creative Writing
Verbal and written communication
Proofreading expertise
Teamwork and Collaboration
Excellent Multitasking
Photo and Video Editing
Content Creation
Hobbies
Creative writing, reading, sketching, painting, hiking, photography, exercising, and training my two dogs.
Timeline
Social Media Manager
Duran Central Pharmacy
06.2023 - Current
Senior Barista
Barnes & Noble
11.2019 - 01.2023
Bachelor of Arts - English Language And Literature
University of New Mexico