Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanette Neuner

Fletcher,NC

Summary

Technical product management professional with proven track record in driving product vision and strategy. Known for fostering collaborative environments and ensuring timely, high-quality deliverables. Excels in agile methodologies and adept at navigating complex technical challenges with flexible approach.

Overview

6
6
years of professional experience

Work History

Senior Technical Product Manager

Starbucks
10.2023 - Current
  • Spearhead the development and delivery of a digital loyalty campaign management product, driving customer retention and B2C engagement through personalized, data-driven experiences aligned with business objectives.
  • Collaborate with marketing, engineering, and data science teams to define and execute a comprehensive product roadmap, ensuring alignment between customer needs, business goals, and technical capabilities.
  • Lead product discovery efforts, including user research, market analysis, and stakeholder interviews, to refine the product vision and ensure market fit.
  • Drove the integration of marketing workflow tools, enhancing scalability and operational efficiency, resulting in a 10% increase in user engagement within the first quarter post-launch.
  • Manage product documentation, creating clear user stories, acceptance criteria, and technical specifications, supporting seamless delivery within agile sprints.
  • Orchestrate cross-functional collaboration across product, design, engineering, and QA teams, delivering timely product features that optimized user experience and market impact.
  • Lead User Acceptance Testing (UAT), ensuring product functionality exceeded customer expectations before full-scale deployment.
  • Mentor and coach a 50-person program team in agile practices, driving 30% improvement in team velocity and fostering a culture of continuous improvement.

Senior Engagement Manager / Product Manager

Authentic
02.2021 - 10.2023
  • Managed end-to-end product lifecycles for digital products, including mobile, web, CMS, and loyalty systems, aligning product features with business objectives and customer needs.
  • Developed and communicated product vision and roadmaps to internal stakeholders, translating strategic goals into actionable product initiatives that resulted in measurable customer and business impact.
  • Prioritized features and managed agile backlogs while working with cross-functional teams to ensure timely, high-quality product delivery and a seamless customer experience.
  • Drove productization of new digital services, resulting in a 5% revenue increase, by conducting market research, defining specifications, and collaborating with technical teams to ensure scalable solutions.
  • Introduced risk mitigation strategies for client-facing projects, ensuring on-time delivery, reducing technical debt, and meeting performance and quality benchmarks.
  • Led client workshops to define product requirements, enhancing product alignment with customer expectations and driving a 20% improvement in customer satisfaction.
  • Advocated for continuous process improvements that reduced project timelines by 15% and improved product quality by implementing automated testing and continuous integration practices.

Director of Operations / Senior Project Director

Nomadic
07.2019 - 02.2021
  • Defined and executed operational strategies, managing product development, marketing efforts, and cross-functional team coordination to drive business growth within budget and time constraints.
  • Managed the end-to-end product development lifecycle, from ideation to delivery, for a range of digital products, including websites, mobile applications, and integrated CMS platforms.
  • Led the development of customized product management frameworks and Agile processes for start-up clients, helping them scale operations and streamline product launches.
  • Provided strategic guidance on product roadmap prioritization, managing feature development timelines and ensuring alignment with business goals and customer needs.
  • Worked closely with development teams to ensure alignment on technical requirements, providing solutions to mitigate risks associated with product scalability and security.
  • Oversaw budget management, resource allocation, and project schedules, ensuring that all product launches were completed within scope and on time.
  • Championed employee development initiatives, creating personalized mentorship programs and performance tracking systems that led to a 25% improvement in team productivity and satisfaction.
  • Led client-facing product strategy sessions, transforming high-level business goals into detailed technical specifications and actionable product backlogs, which resulted in a 40% increase in client satisfaction and retention.

Associate Director

Wild South
09.2018 - 08.2019
  • Managed the strategic direction of major non-profit fundraising initiatives, including productizing donor engagement strategies and leveraging technology to enhance donor experiences.
  • Led a cross-functional team to develop and implement a new donor management system, optimizing the use of CRM and social media tools, resulting in a 70% increase in donor engagement and a 15% increase in donations year-over-year.
  • Managed social media campaigns, website redesigns, and email marketing initiatives, which helped elevate the organization’s public profile and increased donations by 15%.
  • Oversaw financial reporting, compliance, and continuous operational improvement across remote teams, ensuring all activities aligned with organizational goals and donor expectations.
  • Implemented operational improvements that increased organizational efficiency, including streamlining reporting processes and automating workflows, which saved 5-10 hours per week on administrative tasks.

Education

Bachelor of Science - Computer And Information Sciences

University of Connecticut
Storrs, CT

Skills

  • Updates and upgrades
  • Software debugging
  • Windows/Mac systems
  • Technical issues analysis
  • Data recovery
  • Troubleshooting and diagnostics

Timeline

Senior Technical Product Manager

Starbucks
10.2023 - Current

Senior Engagement Manager / Product Manager

Authentic
02.2021 - 10.2023

Director of Operations / Senior Project Director

Nomadic
07.2019 - 02.2021

Associate Director

Wild South
09.2018 - 08.2019

Bachelor of Science - Computer And Information Sciences

University of Connecticut
Jeanette Neuner