Jeanette Neuner
Fletcher,NC
Summary
Technical product management professional with proven track record in driving product vision and strategy. Known for fostering collaborative environments and ensuring timely, high-quality deliverables. Excels in agile methodologies and adept at navigating complex technical challenges with flexible approach.
Overview
6
6
years of professional experience
Work History
Senior Technical Product Manager
Starbucks
10.2023 - Current
- Spearhead the development and delivery of a digital loyalty campaign management product, driving customer retention and B2C engagement through personalized, data-driven experiences aligned with business objectives.
- Collaborate with marketing, engineering, and data science teams to define and execute a comprehensive product roadmap, ensuring alignment between customer needs, business goals, and technical capabilities.
- Lead product discovery efforts, including user research, market analysis, and stakeholder interviews, to refine the product vision and ensure market fit.
- Drove the integration of marketing workflow tools, enhancing scalability and operational efficiency, resulting in a 10% increase in user engagement within the first quarter post-launch.
- Manage product documentation, creating clear user stories, acceptance criteria, and technical specifications, supporting seamless delivery within agile sprints.
- Orchestrate cross-functional collaboration across product, design, engineering, and QA teams, delivering timely product features that optimized user experience and market impact.
- Lead User Acceptance Testing (UAT), ensuring product functionality exceeded customer expectations before full-scale deployment.
- Mentor and coach a 50-person program team in agile practices, driving 30% improvement in team velocity and fostering a culture of continuous improvement.
Senior Engagement Manager / Product Manager
Authentic
02.2021 - 10.2023
- Managed end-to-end product lifecycles for digital products, including mobile, web, CMS, and loyalty systems, aligning product features with business objectives and customer needs.
- Developed and communicated product vision and roadmaps to internal stakeholders, translating strategic goals into actionable product initiatives that resulted in measurable customer and business impact.
- Prioritized features and managed agile backlogs while working with cross-functional teams to ensure timely, high-quality product delivery and a seamless customer experience.
- Drove productization of new digital services, resulting in a 5% revenue increase, by conducting market research, defining specifications, and collaborating with technical teams to ensure scalable solutions.
- Introduced risk mitigation strategies for client-facing projects, ensuring on-time delivery, reducing technical debt, and meeting performance and quality benchmarks.
- Led client workshops to define product requirements, enhancing product alignment with customer expectations and driving a 20% improvement in customer satisfaction.
- Advocated for continuous process improvements that reduced project timelines by 15% and improved product quality by implementing automated testing and continuous integration practices.
Director of Operations / Senior Project Director
Nomadic
07.2019 - 02.2021
- Defined and executed operational strategies, managing product development, marketing efforts, and cross-functional team coordination to drive business growth within budget and time constraints.
- Managed the end-to-end product development lifecycle, from ideation to delivery, for a range of digital products, including websites, mobile applications, and integrated CMS platforms.
- Led the development of customized product management frameworks and Agile processes for start-up clients, helping them scale operations and streamline product launches.
- Provided strategic guidance on product roadmap prioritization, managing feature development timelines and ensuring alignment with business goals and customer needs.
- Worked closely with development teams to ensure alignment on technical requirements, providing solutions to mitigate risks associated with product scalability and security.
- Oversaw budget management, resource allocation, and project schedules, ensuring that all product launches were completed within scope and on time.
- Championed employee development initiatives, creating personalized mentorship programs and performance tracking systems that led to a 25% improvement in team productivity and satisfaction.
- Led client-facing product strategy sessions, transforming high-level business goals into detailed technical specifications and actionable product backlogs, which resulted in a 40% increase in client satisfaction and retention.
Associate Director
Wild South
09.2018 - 08.2019
- Managed the strategic direction of major non-profit fundraising initiatives, including productizing donor engagement strategies and leveraging technology to enhance donor experiences.
- Led a cross-functional team to develop and implement a new donor management system, optimizing the use of CRM and social media tools, resulting in a 70% increase in donor engagement and a 15% increase in donations year-over-year.
- Managed social media campaigns, website redesigns, and email marketing initiatives, which helped elevate the organization’s public profile and increased donations by 15%.
- Oversaw financial reporting, compliance, and continuous operational improvement across remote teams, ensuring all activities aligned with organizational goals and donor expectations.
- Implemented operational improvements that increased organizational efficiency, including streamlining reporting processes and automating workflows, which saved 5-10 hours per week on administrative tasks.
Education
Bachelor of Science - Computer And Information Sciences
University of Connecticut
Storrs, CTSkills
- Updates and upgrades
- Software debugging
- Windows/Mac systems
- Technical issues analysis
- Data recovery
- Troubleshooting and diagnostics
Timeline
Senior Technical Product Manager
Starbucks
10.2023 - Current
Senior Engagement Manager / Product Manager
Authentic
02.2021 - 10.2023
Director of Operations / Senior Project Director
Nomadic
07.2019 - 02.2021
Associate Director
Wild South
09.2018 - 08.2019
Bachelor of Science - Computer And Information Sciences
University of Connecticut