Jeanette newman

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Processed Inventory for Department
• Processed online orders, which included pulling orders, packing and shipping out to customers.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Helped prepare food during breakfast, lunch and dinner rushes
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• Mentored new employees on cashier duties and best practices, improving overall staff performance.

customer Service answering calls assisting customers with questions concerning their credit cards.

Helped design and developed credit cards

Training new associates on helping the customers and how to use the software needed to assist.

Working under the President of the Credit Card Division

• Educated employees on specific QA standards and confirmed maintenance of standards.
• Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
• Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
• Maintained up-to-date knowledge of regulatory changes, ensuring product compliance across multiple markets.
• Corresponded with customer regarding their issues via email, telephone calls and via mail.