Jeanette Newton-Montanez
Troy
Summary
Proven track record in enhancing customer satisfaction and sales performance at Dollar General, showcasing strong customer service and cash handling accuracy. Excelled in fostering teamwork, streamlining operations, and implementing loss prevention strategies. Demonstrated ability to multitask and prioritize in fast-paced environments, significantly contributing to workplace safety and efficiency.
Overview
19
19
years of professional experience
Work History
Key Carrier
Dollar General
10.2023 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
Nettie'slittlesecrets LLC
Jeanette Newton-Montanez
01.2010 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Support Specialist
VS and CO -Victoria's Secret
09.2020 - 06.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
Lead Counter Salesperson
Sprouts Farmers Market Inc, Grocery
11.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Maintained an organized and visually appealing store environment, enhancing the shopping experience for customers.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Cash Office Supervisor
Walmart
06.2005 - 12.2012
- Made daily cash deposits to company bank.
- Compiled complex cash flow reports monthly.
- Enhanced the security of the cash office by maintaining up-to-date knowledge of loss prevention measures.
- Ensured compliance with all company policies, local regulations, and industry best practices pertaining to cash handling procedures.
- Operated photocopy machine, cash register, and other office equipment.
- Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
- Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
- Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.
- Promoted a positive work environment by consistently exhibiting professionalism, courtesy, and respect toward colleagues and customers alike.
- Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
- Traced back specific cash transactions to origins.
Education
Associate of Arts - Finished Degree Started At Edison Community
Trinity River TCC
Fort Worth, TX05.2019
Associate of Arts - Social Services
Edison Community College
Piqua, OH05.2011
Skills
- Customer Service
- Workplace Safety
- Cash Handling
- Customer Service Management
- Cash Handling Accuracy
- Bank Deposits
- Teamwork and Collaboration
- Multitasking and Prioritizing
Timeline
Key Carrier
Dollar General
10.2023 - Current
Customer Support Specialist
VS and CO -Victoria's Secret
09.2020 - 06.2023
Lead Counter Salesperson
Sprouts Farmers Market Inc, Grocery
11.2018 - 07.2019
Nettie'slittlesecrets LLC
Jeanette Newton-Montanez
01.2010 - Current
Cash Office Supervisor
Walmart
06.2005 - 12.2012
Associate of Arts - Finished Degree Started At Edison Community
Trinity River TCC
Associate of Arts - Social Services
Edison Community College