Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanette Oconnell

Grants ,NM

Summary

Dynamic professional with a proven track record at Applebees, enhancing dining experiences through exceptional customer service and efficient multitasking. Skilled in shift management and safe food handling, I've significantly improved kitchen efficiency and team productivity. My strong work ethic and ability to engage customers have consistently boosted satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Server

Applebees
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Shift Manager

Dancing Eagle
03.2023 - 10.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Lead Kitchen Supervisor

Summit Food Service
01.2022 - 08.2023
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
  • In charge of 20 to 35 prisoners.
  • Enhanced team productivity by providing comprehensive training on proper food handling, safety procedures, and equipment usage.
  • Ensured consistent quality of dishes served by conducting regular taste tests and adjusting recipes as needed for optimal flavor profiles.
  • Assisted in budgeting tasks such as forecasting sales trends, tracking expenses, and identifying cost-saving opportunities.
  • Reduced food waste through diligent inventory management and careful portion control practices.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Diploma -

Roseburg High
Roseburg, OR
06.2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Relationship management
  • Dining area maintenance
  • Food inspection
  • Multitasking and organization
  • Shift management
  • Liquor, wine, and food service
  • Dining customer service

Timeline

Server

Applebees
07.2024 - Current

Shift Manager

Dancing Eagle
03.2023 - 10.2023

Lead Kitchen Supervisor

Summit Food Service
01.2022 - 08.2023

Diploma -

Roseburg High

Similar Profiles

CREATE PROFILE
Jeanette Oconnell