Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeanette Okuyanoglu

Boca Raton,FL

Summary

A highly motivated individual with 15 years of experience in the Property and Hotel Management. Looking to obtain a Direct of Rooms position in an organization that requires a dedicated professional specializing in luxury, high-rise and mixed-use multi-family property management. Seasoned Hospitality Manager bringing proven skills in negotiating, preparing and finalizing capital agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Property Manager

Cushman & Wakefield Of South Florida
07.2023 - Current
  • Responsible for all facets of managing physical, operational, financial and customer service performance on 317-unit mid-rise community in downtown West Palm Beach.
  • Exceeding monthly and quarterly NOI goals in 2022 and 2023 by maintaining 95% occupancy and pushing rates which has resulted in exceeding YTD revenue by 16% and exceeding our budgeted NOI by 25% YTD in 2023.
  • Exceeding monthly revenue goals by averaging $3.41 rent per square foot and consistently maintaining budgeted occupancy.
  • Effectively leading onsite sales team of 4 through weekly sales meetings, marketing, identifying target vacant, evaluating rental rates, occupancy and trend.
  • Ensuring resident retention and top-rated satisfaction scores by serving with excellence and focus on resolving customer concerns while enforcing company policies and procedures.
  • Planned and executed creative monthly Resident Events that were elaborately thought out with an average of 60+ residents in attendance. A few fan favorites were: Summer Luau, Cocoa Bar & Snaps with Santa and Quatro de Mayo. Additionally, we host weekly fitness classes such as Fitness and Yoga.
  • Managed all financial aspects and weekly/monthly/annual reporting: Budget development, weekly forecasting, accounts payable, purchasing, net delinquency, credit card reconciliation and variances.
  • Successfully have managed over 1.5 million in capital improvement projects in 2022 and 2023 to have them completed on-time and within budget. Some of these 23 projects included: Pool and Rooftop Lounge Furniture Redesign, Pet Park Design and Installation, Zen Garden Redesign and Installation, Co-Working Space Buildout, Smart Unit Installations, CCTV and Telecom Overhaul, Exterior Painting, Unit Flooring Replacements, Unit Modular Closet Installations, Window Washing, Garage Paving, Storefront Door Installations, Gate Redesign and Landscaping.

Senior Leeasing Mananger

Cushman & Wakefield Of South Florida
08.2020 - 07.2023
  • Created detailed reports on occupancy levels, rental rates, expenses and other relevant metrics.
  • Effectively trained tp lead onsite sales team through weekly sales meetings, marketing, identifying target vacant, evaluating rental rates, occupancy and trend.
  • Negotiated and finalized lease terms and agreements.
  • Addressed resident complaints, resolved conflicts and problems, and decreased eviction occurrences.
  • Created/managed property’s Instagram page (763 followers) as well as oversaw lifestyle team’s planning and production of resident social events four times each month.
  • Increased administrative efficiency by 23%, modernizing billing system and expense reporting.
  • Introduced new property amenities and features by adding Guest Suite (+$61,750 per year new profit), in-app reservations, package delivery service (+$6,040 per year), improving resident satisfaction by 26%.

Assistant Director of Rooms

W Fort Lauderdale Hotel And Residences
09.2019 - 07.2020
  • Led teams of up to 85 personnel, supervising daily performance as well as training and improvement plans.
  • Managed budgets related to personnel expenses such as salaries, benefits packages, travel reimbursements and equipment purchases.
  • Collaborated with marketing teams on campaigns aimed at increasing brand awareness.
  • Assisted in Task Force projects for other W branded hotels in South FL Region including performing financial tasks such as costs estimate and adhering to budget costs.
  • Identified new opportunities for revenue growth through market research and analysis.
  • Created training materials for new employees on company policies and procedures.

Director of Rooms

Westin Hotel
06.2018 - 08.2019
  • Oversaw day-to-day operations of 298-room hotel with staff of 45 employees. Including front office staff, Concierge, PBX, housekeeping and engineering ensuring customer satisfaction and efficient operations.
  • Led regular meetings with team members to discuss performance objectives, review progress and provide feedback.
  • Liaised with vendors for procurement of materials needed in order to maintain high standards of service delivery within Rooms Division.
  • Implemented new processes or systems that improved overall efficiency within Room division department.
  • Organized special events such as VIP arrivals or group bookings for corporate clients.
  • Provided leadership to maximize employee productivity and morale while minimizing costs.

Complex Director of Guest Relations

Marriott Vacations Worldwide
03.2016 - 06.2018
  • Implemented strategies for improving guest satisfaction ratings by addressing underlying issues promptly.
  • Collaborated with cross-functional teams such as marketing, sales, finance to provide better services to guests.
  • Served as point of contact between customers and internal departments regarding any inquiries or complaints they may have had.
  • Cultivated relationships with customers through effective communication skills, providing excellent customer service at all times.
  • Participated in financial activities, such as setting of room rates, establishment of budgets, and allocation of funds to departments.

Director of Rooms

Highgate Hotels
05.2009 - 02.2016
  • Assisted in procurement of rooms division along with conducting task force assignments for Highgate Hotels.
  • Oversaw day-to-day operations of 450-room hotel with staff of 75 employees
  • · Worked closely with construction team and ownership during design and development phase as well as completed unit and building acceptance walks alongside maintenance.
  • Administered annual budget with effective controls to prevent overage, minimizing burnt rates to support sustainability objectives.
  • Focused on learning new skills and staying updated with industry changes.

Education

Bachelor of Science - Hospitality Administration And Management

Florida Atlantic University
Boca Raton, FL
05.2009

Skills

  • Possess strong team leadership qualities
  • Excellent attention to detail and problem resolution
  • Organizational and analytical abilities
  • Developed positive partnerships with vendors and contractors
  • Ensures exceptional customer service and satisfaction
  • Exemplified professional image, positive attitude and energetic character

Certification

Marriot Certified in Foundations of Cleaning Accounting programs: QuickBooks, Power Tools, Buy Efficiency, and electronic checkbooks CPR/AED Certified Renewal 2020 TIPS Program Certified 2023.

Experience in industry systems: Yardi, Nuveen Yardi, Entrata, Onesite, CRM, OPS, LRO, Yieldstar, Level One, Payscan, Rent Café, Livly, Bluemoon, Kingsley, SmartRent, Doorking, ADP, Paylocity, Workday, Ultipro, Concur, Word, Excel, Smartsheets, and Outlook

Timeline

Property Manager

Cushman & Wakefield Of South Florida
07.2023 - Current

Senior Leeasing Mananger

Cushman & Wakefield Of South Florida
08.2020 - 07.2023

Assistant Director of Rooms

W Fort Lauderdale Hotel And Residences
09.2019 - 07.2020

Director of Rooms

Westin Hotel
06.2018 - 08.2019

Complex Director of Guest Relations

Marriott Vacations Worldwide
03.2016 - 06.2018

Director of Rooms

Highgate Hotels
05.2009 - 02.2016

Bachelor of Science - Hospitality Administration And Management

Florida Atlantic University

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Jeanette Okuyanoglu