Jeanette Olvera
Amarillo,TX
Summary
Dynamic professional with extensive experience at Ensemble Health Partners, excelling in patient access and scheduling. Proven ability to enhance customer service and streamline operations through effective communication and organizational skills. Proficient in electronic health records and adept at managing high call volumes, ensuring a seamless patient experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spec Scheduling/ Patient Access
Ensemble Health Partners/ BSA
Amarillo, TX
09.2022 - Current
- Safely identify patients by using two forms of identification, name and Social Security Number.
- Coordinating appointments with doctors' offices, departments and patients with accurate scheduling and timely adjustments.
- Utilized electronic health records system to schedule patient appointments and update demographics.
- Managed patient registration and insurance verification, ensuring accurate and timely information.
- Provided exceptional customer service, addressing patient inquiries and resolving any issues promptly.
- Collaborated with clinical staff to coordinate referrals and communicate patient care instructions.
- Check in patients for any scheduled or walk in based appointments providing clear instructions, gathering necessary information providing a smooth and welcoming patient experience.
- Communicating effectively with patients about their coverage and financial responsibility serves a major role in the revenue process.
- Ability to navigate through Epic to schedule any and all ancillary appointments such as: MRI's, CT's, Nuclear Medicine, IR consults etc.
- Strong communication in coordinating with departments to ensure the optimal use of time slots in efficiently scheduling high call volume.
- Ability to handle inquiries efficiently in maintaining positive interactions through clear and helpful responses with patient direct phone calls.
- Training new employees in company's policies and procedures ensures job responsibilities.
- Managing financial transactions, accurately processing payments.
- Conducting thorough audit reports in identifying any discrepancies and communicated findings.
Financial Service Representative
World Finance Corporation
Amarillo, TX
09.2021 - 09.2022
- Managed and grew client portfolios, providing tailored financial solutions and advice.
- Developed and implemented financial plans to help clients meet their goals and objectives.
- Utilized financial software to analyze market trends and make informed investment decisions.
- Communicated complex financial information in a clear and concise manner to clients.
- Guide customers toward upward credit mobility through good financial choices.
- Provide top-tier customer service, assisting customers with questions, concerns, and products.
- Process and prepare loan applications.
- Take and process payments.
- Prepare loan documents and execute loan closing on current renewal loans.
- Balance assigned cash drawer daily.
- Prepare and complete the daily branch bank deposit and possibly transport money, operating cash, interim deposits, daily deposits to and from the bank.
Cashier/ Accounting Clerk
Whiteface Ford
Hereford, TX
10.2020 - 08.2021
- Managed cashier responsibilities and accounting tasks with a focus on accuracy and attention to detail.
- Handled customer transactions and inquiries, ensuring positive and efficient experience.
- Played a key role in maintaining organized and efficient accounting records and documentation.
- Collaborated with the accounting team to support financial operations and reporting.
- Post payments to accounts.
- Balance cash drawer daily.
- Ensure all accounts and collections are balanced at the end of shift.
Education
Associate's Degree - Business Administration
Amarillo College
Amarillo, TX12.2023
Skills
- Typing speed: 49 WPM
- Microsoft Excel and Word
- Microsoft Outlook and OneNote
- Computer proficiency
- Multitasking abilities
- Time management skills
- Communication skills
- Organizational skills
- Verbal communication
- Written communication
- Customer service expertise
Certification
Certified Revenue Cycle Representative Certification, 02/01/23, 02/01/25
Timeline
Spec Scheduling/ Patient Access
Ensemble Health Partners/ BSA
09.2022 - Current
Financial Service Representative
World Finance Corporation
09.2021 - 09.2022
Cashier/ Accounting Clerk
Whiteface Ford
10.2020 - 08.2021
Associate's Degree - Business Administration
Amarillo College