Summary
Overview
Work History
Education
Skills
Relevantaccomplishments
Languages
Timeline
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JEANETTE ORTEGA

Buckeye,AZ

Summary

Dedicated customer service representative with extensive industry experience and a proven track record of achieving high customer satisfaction. Known for establishing strong rapport with clients and fostering meaningful relationships that contribute to business growth. Demonstrates a positive attitude and teamwork skills, driving results in dynamic environments. Committed to leveraging expertise in client engagement to support organizational success.

Overview

15
15
years of professional experience

Work History

Inventory Control Verifier

Kroger
Phoenix, AZ
04.2024 - 11.2024
  • Researched and resolved discrepancies in inventory records, ensuring stock accuracy and compliance with company policies
  • Conducted detailed audits and analysis to prevent shrinkage and improve operational efficiency
  • Trained team members on inventory control procedures and processes
  • Managed data entry tasks, ensuring the accurate recording of inventory transactions

Office Manager

Autolab
La Mirada, CA
02.2010 - 08.2023
  • Researched, resolved, and responded to customer inquiries and complaints, ensuring timely and satisfactory resolutions
  • Processed and managed customer account updates, including billing corrections, payments, and account adjustments
  • Supervised office staff and directed daily operations, including scheduling, dispatching field personnel, and managing customer appointments
  • Prepared and analyzed financial reports, account data, and customer statistics to identify trends and recommend improvements
  • Administered credit policies and ensured compliance with organizational rules and regulations

Education

General Education Diploma (GED) -

Skills

  • Customer account management
  • Research
  • Analysis
  • Billing corrections
  • Metering data corrections
  • Responding to inquiries
  • Phone communication
  • Email communication
  • In-person interactions
  • Processing field orders
  • Coordinating with internal departments
  • Cashiering duties
  • Payment processing
  • Cash reconciliation
  • Deposit preparation
  • Maintaining customer records
  • Organizing reports
  • Managing financial data
  • Training staff
  • Coordinating operations
  • Ensuring adherence to policies
  • Fostering effective relationships
  • Working efficiently under pressure

Relevantaccomplishments

  • Successfully reduced errors in customer billing data by implementing improved verification and reporting processes.
  • Consistently maintained accurate account records and reconciliations, resulting in improved customer satisfaction ratings.
  • Spearheaded initiatives to streamline customer inquiry processes, reducing resolution times by 20%.

Languages

Spanish
Limited

Timeline

Inventory Control Verifier

Kroger
04.2024 - 11.2024

Office Manager

Autolab
02.2010 - 08.2023

General Education Diploma (GED) -

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JEANETTE ORTEGA