Jeanette Ortiz
Dallas,TX
Summary
Business Coordinator with over a decade of experience enhancing process efficiencies, and ensuring compliance in vehicle purchases. Demonstrates exceptional organizational and communication skills, with a proven track record in customer service and training. Committed to leveraging bilingual capabilities and strategic thinking to streamline operations and foster a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Coordinator
Sewell Lexus Of Dallas
Dallas, TX
02.2023 - Current
- Review legal documents for accuracy, ensuring compliance, and efficient processing.
- Coordinate with sales and management to streamline vehicle purchase communications.
- Support budget preparations and contract development, ensuring financial accuracy.
- Reconciled daily cash deposits, and maintained the cash drawer within established guidelines.
- Serve as the final checkpoint before deals transition to accounting, ensuring accuracy.
Lead Receptionist
Sewell Lexus Of Dallas
Dallas, TX
08.2020 - 02.2023
- Managed a multi-line phone system, directing over 800 daily calls to the appropriate departments.
- Enhanced showroom appearance, ensuring a welcoming environment for customers and associates.
- Trained new receptionists, improving team efficiency and customer service quality.
- Resolved customer complaints, fostering satisfaction, and loyalty.
- Provided personalized customer experiences, demonstrating a commitment to service excellence.
Facility Management
Sewell Lexus Of Dallas
Dallas, TX
09.2019 - 08.2020
- Acted as a liaison between facility management and regulatory agencies to ensure compliance with health and safety laws.
- Advised facility management on best practices for improving safety standards.
- Participated in meetings related to facility management issues and concerns.
- Assisted in training new housekeeping staff on procedures.
- Collaborated with the front desk team to address guest requests promptly.
- Maintained cleanliness and hygiene in all areas, ensuring guest satisfaction and safety.
Barista
Starbucks
Dallas, TX
08.2019 - 09.2019
- Prepared and served coffee beverages with precision and attention to detail.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Front End Associate
Chik-Fil-A
Dallas, TX
01.2019 - 08.2019
- Collaborated with team members to streamline inventory management and restocking efforts.
- Conducted regular product inventory checks to maintain stock levels and organization.
- Prepared and served meals in accordance with health and safety standards.
- Operated cash register and processed customer transactions efficiently.
Housekeeper
Fernic Incorporation
Richardson, TX
08.2014 - 07.2018
- Organized cleaning schedules to optimize workflow efficiency.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage to supervisors immediately.
- Responded to requests from guests regarding housekeeping needs.
Skills
- Legal document review
- Customer service
- Organizational skills
- Time management
- Training
- Bilingual
- Texas Notary
- Communication
Languages
Spanish
Native/ Bilingual
Certification
- Certified in OSHA 30-hour General Industry, showcasing a thorough grasp of workplace safety regulations.
Timeline
Business Coordinator
Sewell Lexus Of Dallas
02.2023 - Current
Lead Receptionist
Sewell Lexus Of Dallas
08.2020 - 02.2023
Facility Management
Sewell Lexus Of Dallas
09.2019 - 08.2020
Barista
Starbucks
08.2019 - 09.2019
Front End Associate
Chik-Fil-A
01.2019 - 08.2019
Housekeeper
Fernic Incorporation
08.2014 - 07.2018
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