Jeanette Packer
Ames,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Child Care Provider
Sweet Pea Child Care
02.2007 - 12.2011
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Sales Representative
Viking Magazine
10.2006 - 01.2007
- Direct customer sales through phone contact and memorizing a script.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Cashier
Walmart
10.2006 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Receptionist
Prologue Alternative High School
09.1997 - 07.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
Prologue High School
Chicago, IL06.1997
Skills
- Early Childhood Development
- Cleaning Requirements
- Behavior Management Techniques
- Meal Planning and Preparation
- Cash Register Systems
- Credit and Cash Transactions
- Cash Management
- Cash Drawer Management
- Money Handling
- Customer Relations
- Currency Counting
- Product and Service Knowledge
Timeline
Child Care Provider
Sweet Pea Child Care
02.2007 - 12.2011
Sales Representative
Viking Magazine
10.2006 - 01.2007
Cashier
Walmart
10.2006 - 12.2006
Receptionist
Prologue Alternative High School
09.1997 - 07.2003
High School Diploma -
Prologue High School
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