Jeanette Ramirez
Fresno,CA
Summary
A competent, committed and experienced Manager with a proven history of creating, leading, and developing individuals and teams. Successfully driven top and bottom line sales while delivering outstanding customer service and maintaining alignment with company, sanitation regulations. Possesses extensive experience in various roles including, dual License in Cosmetologist and Barbering, Training, Business operations. Motivates and mobilizes top tier talent to create high performing and diverse cultures that consistently achieve financial targets. Bilingual in English and Spanish. Proficient in Microsoft Office Suites, including Word, Excel and PowerPoint.
Overview
19
19
years of professional experience
Work History
Cosmetologist /Licensed Barber
The Great American Barber
03.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Used social media platforms to promote salon and services.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Maintained high number of return customers through precise cutting, and styling of clients' hair.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Assistant Dental Office Manager
Asiri Dental Group
11.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Operations Manager
Raising Cane's Restaurants
05.2021 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in the opening of all "Central Valley" Restaurants
- Assisted in the Grand Opening of " Busiest Worlds Record Restaurant" in Oakland CA.
- Managed team of 110 employees with consisted record of accomplishment in achieving operational goals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
Rubios Costal Grill
07.2017 - 04.2021
- Increased store ranking from 13th place to 5th in the Souther Region in a period less than a year.
- Reduced employees turn-over from 38.5% to 30% holding the lowest turnover district in the company
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Training Manager
Carl's Jr
05.2006 - 06.2017
- Assisted in the opening of 15 restaurant internationally including USA, Canada, Australia and Mexico.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
Diploma in Barbering -
Milan Institute
Clovis, CA12-2023
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed Cosmetologist / Barber
- Clear communication
- Hair styling
- Men and women haircuts
- Professionalism and ethics
- Sanitation practices
- Sales and upselling
Accomplishments
Won "First Place" Best Taper in Barbering Competition.
Timeline
Cosmetologist /Licensed Barber
The Great American Barber
03.2024 - Current
Assistant Dental Office Manager
Asiri Dental Group
11.2022 - Current
Operations Manager
Raising Cane's Restaurants
05.2021 - 08.2022
General Manager
Rubios Costal Grill
07.2017 - 04.2021
Training Manager
Carl's Jr
05.2006 - 06.2017
Diploma in Barbering -
Milan Institute
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