Jeanette Rangel
Summary
Food service distribution professional with over 10 years of experience in enhancing operational efficiency and customer satisfaction. Proven ability to thrive in fast-paced environments while delivering reliable service. Expertise in problem-solving and process improvement to drive results.
Overview
11
11
years of professional experience
Work History
Strategic Sourcing Manager
Sysco Corporate
Houston, Texas
03.2024 - Current
- Researched, sourced, and negotiated with new suppliers via RFI/RFP processes, resulting in improved pricing, product quality, and supplier terms.
- Initiated strategic supply chain modeling during supplier renegotiations enhancing profitability and service levels.
- Led cost change initiatives based on in-depth research of supplier pricing, commodity fluctuations, and contract terms.
- Led weekly grocery huddles with PGMO and cross-functional teams to track sourcing events, remove roadblocks, and ensure timely execution.
- Led the cross-functional execution of the Lyons Magnus recall, including inventory disposition, substitute sourcing, PO strategy, and regulatory compliance.
- Evaluated Sysco’s Healthcare category as part of the High-Risk Category Project, identifying opportunities to transition from Sysco Brand to National Brand alternatives.
- Partnered with the CE01 Audit, Costing, and AP teams to validate Earned Income accruals, correct PO variances, and resolve EDI reporting issues.
- Supported supplier readiness for Sysco Tampa Bay, ensuring EDI compliance, and seamless purchase order processing across business centers.
- Contributed product and market insights during Quarterly Business Reviews (QBRs) with key suppliers.
CUSTOMER SUCCESS PARTNER, HQ COE
Sysco Corporate
Houston, Texas
06.2022 - 03.2024
- Strategizing with key stakeholders to improve the overall customer experience with technology, efficiencies, and automation.
- Provided clear and concise information to internal and external customers.
- Main point of contact in matters relating to customer concerns and needs.
- Support product initiatives for limited time promotions and/or full menu changes for 40+ concepts.
- Communicate limited time promotions and/or full menu change details to field Account Managers.
- Generate inventory reporting and monitor inventory levels to ensure smooth execution of product initiatives.
- Create and maintain Order Guides and Restriction Charts for all 40+ concepts.
- Generate Stocking Matrix reports to assist customer in determining what product options are available for their events.
- Meet with customers weekly to assess areas in need of improvement.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Process weekly audits of 50 Business Events across Customer Success Department to ensure proper execution of processes.
- Provided analysis to ELT and identified opportunities for improvement.
CENTRAL WAREHOUSE SENIOR ANALYST, PROFITABILITY
Sysco Central Warehouse
Fond du Lac, Wisconsin
01.2021 - 06.2022
- Company Overview: (remote employee)
- Ability to articulate and communicates with all levels of leadership including key stakeholders.
- Strategizing with key stakeholders to improve the overall customer experience with technology, efficiencies, and automation.
- Provided clear and concise information to internal and external customers.
- Designed and developed detailed reporting for our Sales Analysis Programs to gain efficiencies within Central Warehouse and the National Account department.
- Analyze and monitor quarterly sales for National Accounts to ensure items are moving as expected and profitability is met.
- Maintain and review National Account contracts / programs to recommend solutions that are executable and profitable.
- Create, review, and process 'pricing bids' for National Account items into Central Warehouse.
- Identifies costing errors and corrects vendor or customer pricing.
- Review, analyze, and distribute findings on Below AP items for gross profit, loss analysis, and possible margin recovery.
- (remote employee)
CUSTOMER PRICING COMPLIANCE ANALYST, USDA/CONTROLLED PRICING
Sysco Business Services
Cypress, Texas
04.2019 - 01.2021
- Maintain vendor/customer USDA rebate contracts.
- Retrieve customer pricing from USDA third party websites.
- Monitor and update customer bank balances via third party websites.
- Research and resolve customer pricing discrepancies for 13 SBS managed operating companies.
- Issue customer credits when applicable.
- Generate supplier billback to recoup monies.
- Manually upload missing transactions to third party site for reconciliation.
- Research and resolve USDA supplier billback discrepancies for all Sysco operating companies.
- Create a USDA playbook with all USDA processes to be distributed to all non SBS managed operating companies.
- Conduct multiple training sessions for all USDA processes.
- Centralize controlled pricing vendors for all 72 Sysco operating sites to the Shared Business platform.
- Enter and maintain vendor rebate contracts for controlled pricing vendors: Coca Cola, Dr Pepper, Pepsi, Ross Abbott, and Ecolab.
- Maintain all customer alignments for controlled pricing vendors.
- Key component in a cross functional task force that includes Business Technology, Business Center, and Coca Cola.
- Clean the K1, customer alignment and K2, item maintenance report to improve sales and volume reporting to Coca Cola.
- Collaborate with Billback Recovery Team to recoup missed billings to Dr Pepper.
- Continued work process improvement teams to create standard operating procedures to ensure efficiency.
- Assume leadership role and tasks when direct supervisor is out.
CONTRACT MANAGEMENT SERVICES SPECIALIST, USDA
Sysco Business Services
Cypress, Texas
10.2017 - 04.2019
- Maintain vendor/customer USDA rebate contracts.
- Retrieve customer pricing from USDA third party websites.
- Monitor and update customer bank balances in AS400.
- Maintain vendor reference file with AS400.
- Maintain USDA MPC Cross Reference file within AS400.
- Research and resolve customer pricing discrepancies.
- Issue customer credits when applicable.
- Generate supplier billback to recoup monies.
- Manually upload missing transactions to third party site for reconciliation.
- Collaborate with process improvement teams to create standard operating procedures to ensure efficiency.
- Create training material for all USDA processes.
CONTRACT MANAGEMENT SERVICES ASSOCIATE
Sysco Business Services
Cypress, Texas
03.2015 - 10.2017
- Review and interpret vendor earned income contracts for correct implementation.
- Implement various sales-based promotion and food show contracts.
- Maintain multiple customer contracts for a large CMU account.
- Research and resolve customer discrepancies.
- Create step by step training guides for Local Purchase Based agreement types.
- Facilitate all pricing and agreement tasks to transition 12 operating sites from SAP platform to the AS400 platform.
- Centralize 2 operating sites to the shared business platform.
Skills
- Customer Service
- Supplier Relationship Management
- Data Analysis
- Process Improvement
- Strategic Thinking
- Time Management
- Problem Solving
- Mindfulness
- Written and Oral Communication
Timeline
Strategic Sourcing Manager
Sysco Corporate
03.2024 - Current
CUSTOMER SUCCESS PARTNER, HQ COE
Sysco Corporate
06.2022 - 03.2024
CENTRAL WAREHOUSE SENIOR ANALYST, PROFITABILITY
Sysco Central Warehouse
01.2021 - 06.2022
CUSTOMER PRICING COMPLIANCE ANALYST, USDA/CONTROLLED PRICING
Sysco Business Services
04.2019 - 01.2021
CONTRACT MANAGEMENT SERVICES SPECIALIST, USDA
Sysco Business Services
10.2017 - 04.2019
CONTRACT MANAGEMENT SERVICES ASSOCIATE
Sysco Business Services
03.2015 - 10.2017