Jeanette Rankin
Office Coordinator
Lewisburg,TN
Summary
Accomplished Office Coordinator at Columbia Oil Company, Inc., adept in office management and customer service, significantly enhancing client retention through exceptional administrative support and organizational skills. Leveraged bookkeeping expertise to streamline financial processes, achieving a notable increase in operational efficiency. Demonstrates a proactive approach in cultivating positive client relations and fostering a collaborative work environment.
Overview
25
25
years of professional experience
Work History
Office Coordinator
Columbia Oil Company, Inc.
02.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed correspondence letters, memos, and emails.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Maintained a clean, organized workspace to foster productivity among team members.
- Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
- Implemented inventory control procedures to maintain optimal stock levels and minimize wastage.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Cultivated positive relationships with clients through attentive service ensuring repeat business from satisfied customers.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Optimized workflow processes to improve overall departmental efficiency using time-saving software tools like project management applications or spreadsheet templates.
- Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.
- Increased efficiency in daily tasks by creating detailed procedural manuals for various administrative processes.
- Streamlined office operations by implementing efficient filing systems and organizing documents.
- Reduced operational costs with thorough budget management and expense tracking.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Assisted in the development of company policies and procedures by actively participating in brainstorming sessions and providing constructive feedback during review stages.
- Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Operations Supervisor
United States Census Bureau
01.2020 - 10.2020
- Handled escalated customer service issues promptly, fostering an atmosphere of trust between clients and the organization.
- Streamlined the onboarding process for new employees, reducing time-to-productivity rates significantly.
- Managed daily operations, ensuring a smooth workflow in a fast-paced environment.
- Implemented effective communication channels between departments for seamless collaboration on projects and initiatives.
- Collaborated with other department supervisors to achieve company-wide goals and objectives.
- Contributed towards achieving sustainability goals through conscious decision making around resource consumption.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated office events, meetings, and conferences to promote a positive work environment and enhance employee engagement.
- Supervised and trained administrative staff to maximize productivity and adherence to company policies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Store Manager
The Garden Spot
03.2019 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Science - Business Data Processing
Nashville State Technical Institute
NashvilleBookkeeping Diploma - Accounting
Shelbyville Vocational Technical
ShelbyvilleSkills
- Office administration
- Office management
- Customer service
- Bookkeeping
- Customer relations
- Organizational skills
- Inventory control
- Billing
- Financial reporting
- Credit and collections
- Administrative support
File organization
Records management
Inventory coordination
Document management
Mail handling
Vendor relations
Business administration
Correspondence management
Account reconciliation
Process improvement
Business correspondence writing
Data entry
Clerical support
Database administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Office Coordinator
Columbia Oil Company, Inc.
02.2021 - Current
Office Operations Supervisor
United States Census Bureau
01.2020 - 10.2020
Store Manager
The Garden Spot
03.2019 - 11.2019
Associate of Science - Business Data Processing
Nashville State Technical Institute
Bookkeeping Diploma - Accounting
Shelbyville Vocational Technical
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