Jeanette Reaves
Crowley,TX
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Program Compliance Coordinator
Health And Human Services Commission
03.2019 - 08.2023
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Entered data, generated reports, and produced tracking documents.
- Managed approximately 30 incoming calls, emails per day from agencies staff.
Admission and Placement Coordinator/Director
Mexia State Supported Living Center
02.2014 - 02.2019
- Worked with community resources to complete application process for services.
- Provided presentations to Community Partners regarding application process.
- Input data into facility systems
- Managed team of 8-12 employees
- Gathered, organized data to present to management and State Office.
- Problem solved issues with community partners, facility to resolution.
Waiver Survey and Certification
HHSC
08.2013 - 02.2014
- As team member completed audits to insure compliance with rules.
- Provided findings in written report to facility.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Transition Specialist/Post Move Monitor
Mexia State Supported Living Center
12.2010 - 08.2013
- Encouraged students to explore age-appropriate and career-related opportunities.
- Managed internal and external client-facing relationships through transitional periods.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Provided ongoing support and guidance for clients during entire transition process, addressing concerns and troubleshooting issues as needed.
- Promoted positive atmosphere throughout transitional periods by emphasizing open lines of communication among all team members.
- Prepared detailed reports outlining results of completed transitions, highlighting successes and opportunities for improvement.
- Conducted thorough assessments of client needs prior to developing tailored transition plans, ensuring alignment with organizational goals and objectives.
- Designed processes and systems supporting business needs before, during and after transitions.
- Improved overall client satisfaction by providing tailored assistance, regular updates, and comprehensive support throughout each stage of transition process.
- Oversaw career and job fairs to connect students with area providers of service.
- Managed approximately 30 incoming calls, emails and faxes per day from providers and team members.
Program Specialist
MHMR Of Tarrant County
09.1998 - 12.2010
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Coordinated with local government to provide resources to clients.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Established goals and created action plans to achieve goals.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Monitored progress towards service plan goals.
- Facilitated outreach activities to build community awareness.
- Determined customer needs and developed program initiatives according to preferences.
- Facilitated cross-functional team collaborations, fostering environment of continuous improvement and innovation.
- Spoke with community groups to expand community engagement and program outreach.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Cashier/Service Dest
Wal-Mart
09.2002 - 06.2004
- Used POS system to enter orders, process payments and issue receipts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register to record transactions accurately and efficiently.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Rehabilitation/Psychology
University of North Texas
Denton12.1996
Skills
- Team Leadership
- Administration and Operations
- Relationship Building
- Staff Development and Training
- Handling Complaints
- Report Writing
- Best Practices Implementation
- Employee Supervision
- Cross-Functional Collaboration
- Customer Service Management
Timeline
Program Compliance Coordinator
Health And Human Services Commission
03.2019 - 08.2023
Admission and Placement Coordinator/Director
Mexia State Supported Living Center
02.2014 - 02.2019
Waiver Survey and Certification
HHSC
08.2013 - 02.2014
Transition Specialist/Post Move Monitor
Mexia State Supported Living Center
12.2010 - 08.2013
Cashier/Service Dest
Wal-Mart
09.2002 - 06.2004
Program Specialist
MHMR Of Tarrant County
09.1998 - 12.2010
Bachelor of Science - Rehabilitation/Psychology
University of North Texas