JEANETTE REAVES
CCMA
Hampton,GA
Summary
Dynamic professional seeking a position that leverages extensive experience and exceptional interpersonal skills to contribute to organizational success. Proven ability to foster positive relationships and collaborate with diverse teams, driving projects to successful completion. Committed to delivering high-quality results while adapting to evolving business needs. Eager to bring a proactive approach and strong work ethic to a forward-thinking company.
Overview
19
19
years of professional experience
4
4
year of post-secondary education
Work History
Owner/Operator
Sheer Elegance Events and Design
09.2021 - Current
- Creating and designing the perfect events for customers along with generating contracts. Generating budgets for the business daily operation for expenses, payroll and hiring.
Bus Driver
Dekalb County Transportation
11.2007 - 08.2016
- Pre-tripping bus before and after parking; picking up and delivering students to the various school locations for their assigned times. Daily interaction with school administers to discuss issues regarding a child's behavior to take appropriate actions.
Medical Assistant
Resurgens Orthopedics
05.2006 - 07.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Masters - Human Services
Post University
B.A.S. Degree - Human Services/Criminal Justice
Colorado Technical University
A.A.S. Degree - Medical Assisting Terminology
Lincoln College
No Degree - Certified Clinical Medical Assistant
Clinical Skills Institution
02.2025 - 10.2025
Skills
HIPPA/OSHA/CLIA Regulations, Medical Terminology, Universal/Standard Precautions, Medical Abbreviations, Aseptic Techniques, Medical Charting, Patient Assessment, Front Office, Vital Signs, Snellen Eye Chart, Venipunctures, Phlebotomy, Injections, Specimen Collection, Laboratory Testing, Urinalysis, EKG, CPR/First Aid Certified, ICD-9/CPT Coding, Data Entry, Medisoft, EMR, MS Word, WordPerfect, PowerPoint, Banking, Customer Service, Insurance Filing, Payroll, HR, varies other computer software
Timeline
No Degree - Certified Clinical Medical Assistant
Clinical Skills Institution
02.2025 - 10.2025
Owner/Operator
Sheer Elegance Events and Design
09.2021 - Current
Bus Driver
Dekalb County Transportation
11.2007 - 08.2016
Medical Assistant
Resurgens Orthopedics
05.2006 - 07.2007
Masters - Human Services
Post University
B.A.S. Degree - Human Services/Criminal Justice
Colorado Technical University
A.A.S. Degree - Medical Assisting Terminology
Lincoln College