Jeanette Rios-Reyes
Monroe,MI
Summary
To acquire a position where I can utilize my skills and experiences to grow within the company. Expert Technician Apprentace with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technician C
United Road Services Inc
Romulus, MI
02.2023 - Current
- My day starts with emptying all of the garbage on the Mechanic side
- Unless they have Parts, that needed to be picked up. I also take in Parts to be repaired, or returned.
- I also follow the mechanics to take, or pick up one of our Trucks.
- I get sent to different store's, for example; Home Depot, Gordon Foods, NAPA AUTO PARTS.
- I Help where ever I am needed, As long as, I am not busy out getting parts.
Assistant Manager
Claire's & Icing Stores
Toledo, OH
03.2022 - 04.2022
- I was in charge of Opening the store, and Register
- Get the store ready to open.
- Read all emails
- Print Reports
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Receptionist/Administrative Assistant
Monroe Urgent Care
Monroe, MI
07.2021 - 09.2021
- Check in patients, check insurance eligibility, connect co payments, input payments into Excel documents
- Put patient on schedule
- We use My Charts
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist/Office Assistant
Troy medical Pc Dr. Noor S. Bunney
Troy, MI
11.2020 - 06.2021
- I check in patients, make charts, and, check patients out
- I do filing, make calls to collect bills, help with taking patients back
- Get paperwork and information for referrals
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Assistant Merchandise Manager
Dollar Tree
Rochester Hills, MI
04.2018 - 09.2020
- Responsibilities: responsible for the front operations of the store
- Weekly vendor receiving as well as shipping and receiving experience
- Keep track of safe funds, cashiering, stocking, shift change of cashiers and, customer service on a daily basis.
- Developed and managed the merchandise budget for assigned product categories.
- Analyzed sales data to identify trends and opportunities in order to maximize profits.
- Provided guidance and direction to team members on merchandising strategies.
- Monitored inventory levels, stock availability, and back orders.
- Collaborated with vendors to ensure timely delivery of merchandise.
- Planned purchasing needs based on customer demand and forecasted trends.
- Created visual displays that effectively promoted new products or special offers.
- Ensured compliance with company policies, procedures, and standards of operations.
- Performed regular store visits to assess product assortment, displays, and pricing accuracy
- Supervised all aspects of store operations including staffing levels, customer service standards, loss prevention efforts.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Researched industry best practices in order to make recommendations for improvement in processes or procedures.
- Maintained accurate records related to purchases and shipments received from vendors.
- Implemented strategies designed to increase market share through improved product placement within store
- Performed regular store visits to assess product assortment, displays, and pricing accuracy
- Assisted in the training of new staff on established merchandising principles.
- Set direction for supervisory team and front-line staff to drive consistency of guest experien
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Verified product placements in web scheduler.
- Increased sales by [Number]% through targeted merchandising plans and stocking of desirable inventory.
- Liaised with corporate executives to budget and plan merchandise needs.
- Organized and prioritized projects.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Analyzed market and delivery systems to determine present and future material availability.
- Evaluated and analyzed product performance to develop optimal improvement strategies.
- Maintained information database related to products and service availability, supplier capabilities and lead times.g
- Collected documentation to assemble new purchase order contract folders.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
- Improved inventory turns and cycle count accuracy with aggressive and tactical buying methods.
Waitress
Pranks on the Marsh
Rockwood, MI
01.2017 - 03.2018
- Responsibilities: responsible for prepping the restaurant before open for business
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Stocked server areas with supplies before, during and after shifts.
- Suggested additional items to customers to increase restaurant sales.
- Reviewed daily specials, menu changes and service specifications.
- Collected tickets and followed proper cash-handling procedures.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Answered questions about menu items, ingredients, and pricing.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Informed customers about specials, upselling additional food and drink items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Assist the cook with prepping meals, provide customer service to customers, helped with any issues or concerns with service
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Cleaned tables, dishwashing, catered as well as maintained restaurant to brand standards.
- Greeted customers and provided menus.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Certified Nursing Assistant
Alterra
Michigan
03.2002 - 06.2007
- I was responsible for caring for the residents
- Dispensing medication, recording the medication that was given
- Give showers, assist with eating
- Filing of paperwork
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Answered signal lights, bells or intercom systems to determine resident needs.
Dispatcher
Landstar Express America
Toledo, OH
02.2002 - 09.2005
- Bid on loads, figure out the pay to the driver and to us, then find a driver to take said load, and then track and trace shipment until delivered
- Make sales calls, file, data input, etc.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Tracked changes in computer system to keep records current and accurate.
- Reported delays, accidents or other traffic and transportation situations.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
- Dispatched drivers to meet daily delivery needs for company customers.
- Documented services performed, operations information and dispatch details in system.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Maintained logs of all incoming calls and assigned tasks.
Education
High School Diploma -
Mason High School
06.2001
Skills
- Clerical (8 years)
- Customer service (10 years)
- Data entry (10 years)
- Internet explorer (10 years)
- Outlook (10 years)
- Receptionist (3 years)
- Shipping (3 years)
- Shipping and receiving (3 years)
- Time management (10 years)
- Computer Literacy (10 years)
- Assistant Manager Experience (5 years)
- Merchandising (5 years)
- English (10 years)
- Retail Management (3 years)
- Store Management Experience (1 year)
- Microsoft Word (10 years)
- Cash Handling (10 years)
- Inventory Control (2 years)
- Supervising experience (3 years)
- Medical office experience (3 years)
- Medical Scheduling (1 year)
- Payroll (2 years)
- Insurance Verification (2 years)
- Medical Terminology (5 years)
- Meal Preparation (2 years)
- Vital Signs (10 years)
- EMR Systems (10 years)
- Patient Care (10 years)
- Office Management
- Phone Etiquette (10 years)
- Medical receptionist (2 years)
- QuickBooks (8 years)
- Bookkeeping
- Retail sales (10 years)
- Microsoft Office (10 years)
- HIPAA (10 years)
- Epic
- Dental receptionist (Less than 1 year)
- Guest Services (10 years)
- Medical Records (5 years)
- Computer skills
- Patient Lifting Techniques
- Windows 10
Certification
- Food Handler Certification
- CNA
Additional Information
Computer literate, programs include (word, excel, power point, fire fox, outlook, Open Dental, and, internet explorer). Data entry, shipping and receiving skills, Management skills, the ability to solve problems quickly and accurately. Clerical skills, customer service skills, time management skills and, the ability to multitask on various projects.
Willing To Relocate
- Toledo, OH
- Monroe, MI
Assessments
- General Manager (Hospitality), Proficient, 10/01/20, Solving group scheduling problems and reading and interpreting P&L statements
- Filing & Organization, Proficient, 10/01/20, Arranging and managing information or materials using a set of rules
- Attention to detail, Proficient, 10/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information
- Sales skills, Proficient, 04/01/19, Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
- Logic & verbal reasoning, Proficient, 02/01/21, Understanding the meaning of text, and identifying the relationships among words or concepts.
- Nursing assistant skills, Proficient, 11/01/20, Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Management fit, Proficient, 11/01/20, Measures the traits that are important for success in management positions.
- Customer focus & orientation, Highly Proficient, 11/01/20, Responding to customer situations with sensitivity
- Supervisory skills: Motivating & assessing employees, Highly Proficient, 11/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Management & leadership skills: Impact & influence, Highly Proficient, 11/01/20, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Management & leadership skills: Planning & execution, Proficient, 11/01/20, Planning and managing resources to accomplish organizational goals
- Basic computer skills, Proficient, 11/01/21, Performing basic computer operations and troubleshooting common problems
- Office manager, Familiar, 08/01/21, Scheduling and budgeting
- Call center customer service, Proficient, 09/01/21, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Highly Proficient, 08/01/21, Responding to customer situations with sensitivity
- Dental receptionist skills, Proficient, 09/01/21, Managing practitioner schedules and maintaining accurate patient records
- Work motivation, Highly Proficient, 08/01/21, Level of motivation and discipline applied toward work
- Food service: Customer situations, Expert, 09/01/21, Ensuring customer satisfaction and prioritizing tasks in a food service setting
- Basic bookkeeping, Proficient, 11/01/21, Calculating and determining the accuracy of financial data
Timeline
Technician C
United Road Services Inc
02.2023 - Current
Assistant Manager
Claire's & Icing Stores
03.2022 - 04.2022
Receptionist/Administrative Assistant
Monroe Urgent Care
07.2021 - 09.2021
Receptionist/Office Assistant
Troy medical Pc Dr. Noor S. Bunney
11.2020 - 06.2021
Assistant Merchandise Manager
Dollar Tree
04.2018 - 09.2020
Waitress
Pranks on the Marsh
01.2017 - 03.2018
Certified Nursing Assistant
Alterra
03.2002 - 06.2007
Dispatcher
Landstar Express America
02.2002 - 09.2005
High School Diploma -
Mason High School