Jeanette Rivera
Bronx,NY
Summary
I'm dedicated to providing exceptional customer service. Motivated to maintaining satisfaction and contributing to company success. Proven ability to establish rapport with clients and exceed in meeting their expectations. Authorized to work in the US for any employer
Overview
29
29
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Smartsign.com
04.2019 - 07.2025
- Coordinated daily shipping of company and Amazon orders, ensuring timely and accurate deliveries.
- Managed receipt and inspection of incoming deliveries to maintain inventory accuracy.
- Quoted international shipping rates and arranged cross-border shipments in compliance with regulations.
- Handled customer returns and return-to-sender packages efficiently to support positive customer experiences.
- Communicated daily with Sales and Customer Service teams via email to resolve logistics issues and prioritize urgent orders.
Visual Merchandising Associate
Macy's
10.2004 - 02.2018
- Executed and maintained visual standards.
- Partnered with DM to implement workload strategies.
- Assisted with compilations of merchandising trend reports.
- Created and executed store signings and backdrops.
- Trained and developed new staff to promote company image.
Domestic Engineer
Crown Maintenance Inc
01.2006 - 01.2009
- Established and maintained clean environments.
- Performed all cleaning duties in an office building.
- Reported damage, maintenance problems, safety issues and potential hazards to management.
- Ensured adherence to safety code procedures.
Call Center Representative
Adecco/Pitney Bowes
10.2002 - 02.2003
- Assisted clients with resetting postage meters.
- Troubleshooting on billing inquiries and waiving fees.
- Transferred checks and wired funds between accounts.
- Faxed credit increase applications and billing statements.
- Maintained an average of 300 calls per day.
Administrative Assistant/ Mailroom Clerk
Random House Inc
02.2001 - 03.2002
- Billed couriers of overnight and messenger packages.
- Coordinated and filed courier reports.
- Read, addressed and delivered mail to proper departments.
- Answered numerous calls throughout the day.
Mailroom Clerk/Customer Service Rep
Pitney Bowes/Bantam Double Dell
01.1997 - 01.2001
- Dispatched messengers to pick up and deliver packages.
- Escorted messengers to department floors and when exiting building.
- Entered data and emailed billing reports to accounts payable.
- Implemented data on receiving system for numerous courier deliveries.
Skills
- Microsoft Outlook
- Customer service
- Excellent communication skills
- Communication skills
- Problem-solving
- Conflict Resolution
- Time Management
- Ability to implement and manage strategies
- Teamwork and leadership
- Computer skills
- Work well under pressure
- Attention to detail
- Ability to multitask
- Organizational skills
- Microsoft Excel
- Customer Service Oriented
- Computer operation
Certification
- Customer Service Certificate, Present
- Internship at Saint Barnabas Hospital, Received a certificate of excellence for customer service.
Personal Information
Authorized To Work: US
Timeline
Logistics Coordinator
Smartsign.com
04.2019 - 07.2025
Domestic Engineer
Crown Maintenance Inc
01.2006 - 01.2009
Visual Merchandising Associate
Macy's
10.2004 - 02.2018
Call Center Representative
Adecco/Pitney Bowes
10.2002 - 02.2003
Administrative Assistant/ Mailroom Clerk
Random House Inc
02.2001 - 03.2002
Mailroom Clerk/Customer Service Rep
Pitney Bowes/Bantam Double Dell
01.1997 - 01.2001