Jeanette Rodriguez
Chicago,IL
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
9
9
years of professional experience
Work History
Manager of Operations
McDonald's
Chicago, IL
05.2023 - Current
- Oversaw inventory management activities including ordering supplies as needed.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Planned delivery routing, team workflows, and promotional initiatives.
Cashier
Walgreens
Chicago, IL
10.2022 - 05.2023
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
Expeditor
Pink Tacos
Chicago, IL
11.2019 - 12.2022
- Collaborated with chefs on preparation times for various menu items based on demand levels.
- Effectively multitasked within fast-paced environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Greeted frequent visitors by name and explained new promotions.
Floor Stocker
Marshalls
Chicago, IL
11.2018 - 12.2019
- Tracked outgoing orders to provide shipping status to customers.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Read orders to verify attributes and quantities of merchandise.
- Replenished stock throughout the day to ensure proper display presentation at all times.
Host
Acebounce
Chicago, IL
08.2018 - 11.2018
- Communicated with servers about new tables, changes in food availability and customer comments.
- Processed payments from customers using a POS system.
- Assisted servers in seating guests by escorting them to their tables.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Busser
The Smith Restaurant
Chicago, IL
04.2018 - 08.2018
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Provided assistance to other bussers or waitstaff when needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
Salad Bar Attendant
Portillos
Chicago, IL
07.2016 - 03.2018
- Maintained a clean, organized workstation and ensured all food safety standards were followed.
- Kept bar, guard and floor areas neat, cleaning up spills and wiping down counters.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
Education
GED -
Hubbard High School
Chicago, IL07-2017
Skills
- Customer service
- Analytical thinking
- Cross-functional coordination
- KPI tracking
- Change management
- Employee training
- Resource allocation
- Goal setting
- Quality assurance
- Staff recruitment
- Risk management
- Inventory management
- Process improvement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager of Operations
McDonald's
05.2023 - Current
Cashier
Walgreens
10.2022 - 05.2023
Expeditor
Pink Tacos
11.2019 - 12.2022
Floor Stocker
Marshalls
11.2018 - 12.2019
Host
Acebounce
08.2018 - 11.2018
Busser
The Smith Restaurant
04.2018 - 08.2018
Salad Bar Attendant
Portillos
07.2016 - 03.2018
GED -
Hubbard High School