Jeanette Roman-King

Emotional Health Wellness Program (EHWP)

• Implement efficient workflow streamlining systems leading to an increase in productivity.
• Schedule Opt-Out Wellness Visits for Residents.
• Manage the scheduling of Resident intakes and ensure timely follow-up appointments.
• Obtain records and upload them to electronic health record.
• Manage and coordinate 5 staff members' schedules, including calendar maintenance.
• Acquire travel expenses and coordinate reimbursement through Concur.

Student Counseling Center (SCC)

• Train faculty, staff, and students in suicide prevention gatekeeper training.
• Manage and coordinate Mental Health First Aid trainings
• Streamline office operations for optimal efficiency.
• Develop and distribute informative newsletters to students monthly.
• Send out announcements to the University through CANVAS about mental health outreach programs.
• Contribute to the development and coordination of outreach programs
• Manage retrieval and storage of scanned records in the electronic health record.
• Schedule appointments 11 staff members and maintain their calendars.
• Upload travel expenses and coordinate reimbursement through Concur.
• Facilitates the dissemination of the biannual satisfaction surveys and coordinate the reminder emails to increase response rates.
• Serves as a member on the Diversity Committee for the Department of Psychiatry and Human Behavior.
• Transitioned all client paper charts to electronic charts in new electronic health record.
• Assisted Assistant Provost in managing and coordinating Student Affairs.
• Managed scheduling and logistics for team meetings.
• Facilitate Zoom meeting scheduling staff members, including the Director.
• Helped with sign-out support groups for the Department of Psychiatry and Human Behavior.
• Upload trainee contracts using Symplr software to ensure smooth on-boarding process.
• Assist with training and on-boarding trainees and temps in the Student Counseling Center.

• Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
• Managed unit call reception and routed calls to correct department.
• Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
• Enhanced customer service by answering inquiries and helped individuals gain medical personnel access.
• Monitored unit supply levels and notified management of ordering needs. Conducted patient intake interviews to collect medical information and insurance details.
• Effectively handled internal correspondence through memo writing and email distribution for the entire unit.
• Documented and responded to incoming correspondences to address questions and concerns.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.
• Provided patient information to facilitate timely admissions and discharges.