Summary
Overview
Work History
Education
Skills
Timeline
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Jeanette Salinas

San Antonio,TX

Summary

Demonstrates strong leadership and organizational skills, ensuring high standards of professionalism in all tasks. Proven track record in team management and customer service, fostering collaboration and enhancing client satisfaction. Dependable and resilient, consistently delivering results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Madera Residential
San Antonio, TX
03.2024 - Current
  • Promoted from leasing specialist to assistant manager within one year in a 352-unit property.
  • Managed all phases of leasing, ensuring exceptional customer service from initial contact to move-in.
  • Achieved monthly leasing goals of 96% occupancy through effective sales and training of leasing agents.
  • Executed timely income collections, including rents and application fees, while issuing necessary notices.
  • Maintained positive client communications and enhanced resident retention via lease renewals.
  • Oversaw maintenance operations by printing daily work orders for staff and coordinating vendor scheduling.
  • Responded promptly to emergency situations involving tenants or properties.
  • Created weekly vacancy reports to summarize availability across multiple properties.

Lead - Loyalty Sales Representative

Marriott Global
SAN ANTONIO, TX
05.2021 - 11.2023
  • Maintained consistency while working remotely to achieve daily goals.
  • Managed minimum of 60 calls daily, addressing up to 250 in queue.
  • Facilitated 30 group reservations daily through Passkey platform, aiming for increased efficiency.
  • Assisted members with account issues while effectively handling high call volume.
  • Documented, researched, and resolved all customer issues accurately and promptly.
  • Oversaw financial responsibilities related to accounts and payments with precision.
  • Promoted Marriott Bonvoy membership during customer interactions to maximize benefits.
  • Administered rewards and points to enhance member experiences and satisfaction.

GSS- Supervisor

Drury Inn & Suits Hotel
SAN ANTONIO, TX
10.2016 - 01.2021
  • Maintained accurate attendance records and rosters for all employees.
  • Ensured thorough training for new employees to enhance performance.
  • Prepared facility for Drury's monthly inspections to meet compliance standards.
  • Educated staff on safety regulations and enforced adherence.
  • Oversaw daily inventory updates for room availability and occupancy.
  • Managed guest check-in and check-out processes to guarantee satisfaction.
  • Scheduled staff based on occupancy levels to optimize service delivery.
  • Handled guest complaints with professionalism and effective customer service.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
01-2005

Skills

  • Bilingual in Spanish
  • Leasing Specialist
  • Assist Management
  • Rent collection
  • Customer service
  • Income collection
  • Sales training
  • Fair housing regulations
  • Leasing and sales
  • Eviction coordination
  • Staff scheduling
  • Relationship building and rapport
  • Telephone and email etiquette
  • Property tours and inspections
  • Appointment scheduling
  • Security deposit refunds
  • Lease agreement review
  • Vendor coordination
  • Property maintenance
  • Financial reporting
  • Team collaboration
  • Tenant conflict resolution
  • Microsoft Windows

Timeline

Assistant Property Manager

Madera Residential
03.2024 - Current

Lead - Loyalty Sales Representative

Marriott Global
05.2021 - 11.2023

GSS- Supervisor

Drury Inn & Suits Hotel
10.2016 - 01.2021

High School Diploma -

Penn Foster College

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Jeanette Salinas