Jeanette Sanchez
North Port,FL
Summary
Highly efficient customer service professional with over eight years of experience in customer service and front desk receptionist roles. Driven to uphold customer satisfaction and contribute to the overall success of the business.
Overview
16
16
years of professional experience
Work History
Front desk
ERA Advantage Realty Inc
Port Charlotte, FL
06.2024 - 01.2025
- Answered calls, directed inquiries, and provided general assistance
- Greeted visitors and directed them to the appropriate team or department
- Managed administrative tasks using Microsoft Edge, Excel, Word, and Outlook
- Handled property listings, contracts, and data entry into Dash
- Designed marketing materials in Canva and managed social media posts
- Uploaded closing data into Dotloop for record-keeping
- Assisted with onboarding new agents and removed dismissed agents from the system
- Assigned leads to agents from phone, email, and walk-in inquiries
- Collected rent payments, issued receipts, and coordinated with billing
- Managed office supplies, errands, and filing
- Coordinated office events for smooth execution
HR. Assistant/Front desk
A Banyan Residence
Venice, FL
01.2024 - 06.2024
- Answered calls, transferred inquiries, and provided assistance
- Greeted visitors, assisted with check-ins, and provided directions
- Uploaded resident and employee documentation
- Onboarded new employees and ran AHCA background checks
- Enrolled employees in required courses
- Utilized Microsoft Edge, Excel, Word, and Outlook for daily tasks
- Managed mail sorting and supply orders
Human Resource Assistant
Bob's Stores
Meriden, CT
03.2023 - 12.2023
- Reviewed resumes and conducted phone/in-person interviews
- Assisted with new hire paperwork and onboarding
- Led orientation and reviewed company policies
- Processed new hires and terminations in ADP
- Entered attendance data using Kronos and Excel
- Drafted and filed written attendance warnings
- Managed filing, calls, and employee inquiries
- Assisted in planning company events
Customer Services / Front Desk
Fosdick Fulfillment
Wallingford
11.2008 - 10.2022
- Answer inbound calls promptly, addressing customer concerns and providing solutions
- De-escalate dissatisfied customers with empathy and support
- Review customer accounts, providing updates on billing, orders, and services
- Share information about products and services, generating customer interest
- Greet guests and manage incoming calls, redirecting or taking messages as needed
- Schedule business meetings and handle emails efficiently
- File mail for orders and assist with other duties assigned
Education
Cosmetology License -
Academy di Capelli
05.2012
High School Diploma -
Wallingford Adult education
Wallingford05.2005
Skills
- Time Management
- Customer Relation
- Communication
- Data Entry
- Positive Attitude
- Active Listening
- Attention to Detail
- Empathy
- Computer experience
- Problem Solving
Timeline
Front desk
ERA Advantage Realty Inc
06.2024 - 01.2025
HR. Assistant/Front desk
A Banyan Residence
01.2024 - 06.2024
Human Resource Assistant
Bob's Stores
03.2023 - 12.2023
Customer Services / Front Desk
Fosdick Fulfillment
11.2008 - 10.2022
Cosmetology License -
Academy di Capelli
High School Diploma -
Wallingford Adult education
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