Summary
Overview
Work History
Education
Skills
Timeline
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Jeanette Sanchez

North Port,FL

Summary

Experienced customer service professional with a proven track record in both customer service and front desk receptionist roles. Committed to delivering exceptional service to ensure customer satisfaction and enhance the overall success of the organization. Skilled in building strong relationships with clients and providing efficient solutions to meet their needs. Dedicated team player with a passion for exceeding expectations and driving positive outcomes for the business.

Overview

16
16
years of professional experience

Work History

Front Desk

ERA Advantage Realty Inc
06.2024 - 01.2025
  • Answered calls, directed inquiries, and provided general assistance
  • Greeted visitors and directed them to the appropriate team or department
  • Managed administrative tasks using Microsoft Edge, Excel, Word, and Outlook
  • Handled property listings, contracts, and data entry into Dash
  • Designed marketing materials in Canva and managed social media posts
  • Uploaded closing data into Dotloop for record-keeping
  • Assisted with onboarding new agents and removed dismissed agents from the system
  • Assigned leads to agents from phone, email, and walk-in inquiries
  • Collected rent payments, issued receipts, and coordinated with billing
  • Managed office supplies, errands, and filing
  • Coordinated office events for smooth execution
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

HR. Assistant/Front Desk

A Banyan Residence
01.2024 - 06.2024
  • Answered calls, transferred inquiries, and provided assistance
  • Greeted visitors, assisted with check-ins, and provided directions
  • Uploaded resident and employee documentation
  • Onboarded new employees and ran AHCA background checks
  • Enrolled employees in required courses
  • Utilized Microsoft Edge, Excel, Word, and Outlook for daily tasks
  • Managed mail sorting and supply orders
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.

HR Assistant

Bob's Stores
03.2023 - 12.2023
  • Reviewed resumes and conducted phone/in-person interviews
  • Assisted with new hire paperwork and onboarding
  • Led orientation and reviewed company policies
  • Processed new hires and terminations in ADP
  • Entered attendance data using Kronos and Excel
  • Drafted and filed written attendance warnings
  • Managed filing, calls, and employee inquiries
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Customer Services / Front Desk

Fosdick Fulfillment
11.2008 - 10.2022
  • Answer inbound calls promptly, addressing customer concerns and providing solutions
  • De-escalate dissatisfied customers with empathy and support
  • Review customer accounts, providing updates on billing, orders, and services
  • Share information about products and services, generating customer interest
  • Greet guests and manage incoming calls, redirecting or taking messages as needed
  • Schedule business meetings and handle emails efficiently
  • File mail for orders and assist with other duties assigned
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

Cosmetology License -

Academy Di Capelli
Wallingford, CT
05.2012

High School Diploma -

Wallingford Adult Education
Wallingford, CT
05.2005

Skills

  • Time Management
  • Customer Relation
  • Communication
  • Data Entry
  • Positive Attitude
  • Active Listening
  • Attention to Detail
  • Empathy
  • Computer experience
  • Problem Solving

Timeline

Front Desk

ERA Advantage Realty Inc
06.2024 - 01.2025

HR. Assistant/Front Desk

A Banyan Residence
01.2024 - 06.2024

HR Assistant

Bob's Stores
03.2023 - 12.2023

Customer Services / Front Desk

Fosdick Fulfillment
11.2008 - 10.2022

Cosmetology License -

Academy Di Capelli

High School Diploma -

Wallingford Adult Education

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Jeanette Sanchez