Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jeanette Shepard

San Diego,CA

Summary

Veteran business leader with 25+ years of experience in talent acquisition, quality management, and process improvement across DoD and commercial sectors. Proven success aligning enterprise systems with CMMI and ISO 9001:2015 standards, driving compliance, efficiency, and measurable results. Recognized for leading organizational transformation, building high-performing teams, and optimizing business processes in complex IT and engineering programs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Manager – Talent Acquisition, Quality, and Training / Quality Project Manager

Diligent Consulting Inc.
02.2019 - Current
  • Lead full-cycle talent acquisition, from staffing needs assessment to onboarding.
  • Maintain and audit Quality Management System (QMS) per CMMI DEV 3.0 and ISO 9001:2015.
  • Conduct internal audits, root cause analysis, and continuous improvement initiatives.
  • Support executive strategy by reengineering business processes and optimizing models.

Deputy Program Manager

Diligent Consulting Inc.
04.2018 - 02.2019
  • Managed program operations, contracts, procurement, and quality control.
  • Maintained configuration management systems, conducted audits, and oversaw deliverables.

Program Administrator / Operations Administrator

Diligent Consulting Inc.
08.2010 - 03.2018
  • Managed CDRL deliverables for DoD programs with 100% on-time performance.
  • Supported requirements and configuration management, technical documentation, and compliance audits.

Various Technical and Administrative Roles

SAIC, L3 ISD, Toyota Motor Manufacturing, Raytheon, U.S. Navy
01.1994 - 01.2010
  • Held positions including Lessons Learned Analyst, Business Systems Analyst, Technical Writer, System Administrator, Engineering Assistant, and Cryptologic Technician.
  • Contributed to systems/software development, documentation, process improvement, and operational support.

Education

B.S. - Business Administration

Columbia Southern University
10-2011

A.A. - Business Administration

Columbia Southern University
01.2010

Skills

  • Talent Acquisition & Workforce Planning
  • Quality Management & Compliance (CMMI, ISO)
  • Business Process Improvement & Reengineering
  • Strategic Planning & Change Management
  • Internal Auditing & Risk Assessment
  • Technical Documentation & Process Standardization
  • Requirements & Configuration Management
  • Project Management (Predictive, Agile, Hybrid)
  • Cross-Functional Team Leadership
  • Data Governance & Analytical Problem Solving
  • Policy implementation
  • Verbal and written communication
  • Complex Problem-solving

Certification

  • PMP Candidate (2025)
  • Certified CMMI Associate (2021)
  • ISO 9001:2015 QMS Internal Auditor (2021)
  • SharePoint Power User (2023)
  • CMMI V2.0 Upgrade Training (2021)
  • Project Management for Administrators (2014)
  • Multiple SCAMPI Class A/B Appraisal Trainings (2012–2018)

Timeline

Manager – Talent Acquisition, Quality, and Training / Quality Project Manager

Diligent Consulting Inc.
02.2019 - Current

Deputy Program Manager

Diligent Consulting Inc.
04.2018 - 02.2019

Program Administrator / Operations Administrator

Diligent Consulting Inc.
08.2010 - 03.2018

Various Technical and Administrative Roles

SAIC, L3 ISD, Toyota Motor Manufacturing, Raytheon, U.S. Navy
01.1994 - 01.2010

A.A. - Business Administration

Columbia Southern University

B.S. - Business Administration

Columbia Southern University

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