Jeanette Smith
Cottrellville,MI
Summary
I am a Proven hospitality professional with extensive experience in high-volume dining. Skilled in multitasking and team collaboration, I excel in creating memorable dining experiences by leveraging my strong work ethic and exceptional service skills. Motivated server/bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experience is my Main focus.
Overview
13
13
years of professional experience
Work History
Anchor Pointe Bistro
Kim Stevens
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
The Little Bar
07.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Cheap Charlie’s
10.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/barista/bartender
The Raven Cafe
02.2012 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Certification - Life Coaching
Central Michigan University
Online 06.2024
Associate of Arts - General Studies
St Clair County Community College
Port Huron, MI05.2014
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Memory retention
Cleanliness standards
Safe Food Handling
Menu Memorization
High-volume dining
Service prioritization
Food safety understanding
Sales Techniques
Order Accuracy
Table Bussing
Suggestive Selling
Relationship Management
Guest Relations Management
Dining area maintenance
Order Management
Tableside Etiquette
Food sales and promotion
Beverage Preparation
Bill computation
Team Player
Reliable and Responsible
Warm and Friendly
Adaptable and Flexible
Reliability
Multitasking Abilities
High Energy and Stamina
Problem-Solving
Cool Under Pressure
Excellent Communication
Teamwork and Collaboration
Effective Communication
Time Management
Transactions and Cash Handling
Active Listening
Timeline
Anchor Pointe Bistro
Kim Stevens
04.2024 - Current
Server
The Little Bar
07.2023 - 08.2024
Server
Cheap Charlie’s
10.2021 - 07.2023
Server/barista/bartender
The Raven Cafe
02.2012 - 03.2020
Certification - Life Coaching
Central Michigan University
Associate of Arts - General Studies
St Clair County Community College