Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Other Work Experience
References
Timeline
Generic

Jeanette Snell

Malone,NY

Summary

Registered nurse with an extensive clinical background, and experience with the implementation of electronic products for Joint Commission Resources. Expertise in translating user needs to development teams, resulting in successful client sales, impactful product demonstrations, client engagement and retention. Proven leadership in Quality Management, establishing and maintaining effective quality systems. Strong background in regulatory compliance, process improvement, and risk management, driving operational excellence and adherence to industry standards.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Associate Director, Training and Client Engagement

Joint Commission Resources, Electronic Products
Oakbrook Terrace, IL
04.2024 - Current
  • Cultivated strong relationships with internal and external stakeholders to drive engagement.
  • Developed training programs that increased client user adoption rates.
  • Analyzed data to identify trends, leading to targeted improvements.
  • Resolved escalated customer complaints, building trust, and satisfaction.
  • Implemented strategies that enhanced organizational effectiveness and efficiency.
  • Collaborated with development teams to integrate features based on user feedback.
  • Performed a gap analysis to embed utilization.
  • Monitored client utilization to uncover gaps and growth opportunities.
  • Produced detailed reports on project activities for upper management.

Clinical Advisor

Joint Commission Resources, Electronic Products
Oakbrook Terrace, IL
04.2012 - Current
  • Provided training sessions on using the software applications for both internal teams and external clients.
  • Implemented new features into existing products based on customer requests or market trends.
  • Performed unit tests to ensure quality assurance standards were met before deployment.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Gathered and analyzed customer feedback to improve product design and functionality.
  • Identified areas for improvement in existing software products and processes.
  • Collaborated with developers, designers, project managers, and other stakeholders throughout the development process.

Online Adjunct Professor

Champlain College
Burlington, VT
06.2010 - 01.2024
  • Developed course materials, including syllabi, lecture notes, and presentations for healthcare performance improvement courses.
  • Adapted instruction to meet diverse student needs and interests effectively.
  • Collaborated with faculty to design instructional strategies for online learning environments.
  • Evaluated student performance through multiple assessment tools to ensure academic integrity.
  • Provided timely feedback on assignments, tests, and projects to enhance student learning.
  • Identified areas for improvement within curriculum and program design for better outcomes.
  • Maintained accurate student records and grades in compliance with university policies.

Continuous Service Readiness Consultant

Joint Commission Resources
Oakbrook Terrace, IL
04.2009 - 04.2012
  • Maintained in-depth knowledge of federal regulations. State and Joint Commission requirements for healthcare facilities.
  • Engaged customers through strong interpersonal skills to foster meaningful conversations.
  • Exceeded customer satisfaction by devising innovative solutions to challenges.
  • Coordinated with physicians and nurses to enhance patient care outcomes.
  • Communicated critical patient safety issues effectively with healthcare team members.
  • Collaborated with multidisciplinary teams to deliver high-quality patient care.
  • Ensured adherence to safe practices by collaborating with healthcare professionals.
  • Conducted tracer activities and mock surveys in hospital and outpatient environments.

Director Of Quality

Alice Hyde Medical Center
Malone, NY
04.2000 - 04.2009
  • Oversight for quality and accreditation activities for the hospital, nursing home, and outpatient areas.
  • Oversight of patient satisfaction, infection prevention programs, the medical staff office and credentialing, case management and social work, utilization review, and all quality committee activities.
  • Developed and implemented quality assurance processes and standards for product excellence.
  • Created performance reports on quality management systems, presenting findings to senior management, and the hospital board.
  • Facilitated staff training sessions.
  • Conducted internal audits to pinpoint operational improvement areas, and enhance customer service.
  • Established metrics for monitoring and evaluating initiatives across departments.
  • Collaborated with stakeholders to design corrective action plans based on audit results.
  • Maintained comprehensive knowledge of hospital regulations governing patient relations.
  • Analyzed customer feedback survey data to identify trends in complaints and satisfaction levels.

Education

Master of Science - Nursing Education

Walden University
Minneapolis, MN
04-2009

Bachelor of Science - Nursing

Thomas Jefferson University
Philadelphia, PA
06-1988

Skills

  • Relationship management and client engagement
  • Regulatory compliance and accreditation
  • Data analytics
  • Leadership and collaboration strategies
  • Onboarding and training clients
  • Utilization and gap analysis
  • Retention
  • Project oversight
  • Conflict resolution skills
  • Organizational efficiency
  • Customer support services
  • User adoption strategies
  • Excellence in operations
  • Development of quality metrics
  • Preventive actions

Certification

  • Registered Nurse, New York State
  • Certified Joint Commission Professional

Affiliations

I enjoy spending time in my garden, at the beach, or in my studio making jewelry.

Other Work Experience

  • Thomas Jefferson University Hospital, Philadelphia, PA (Clinical Nurse I, Cardiopulmonary Medical-Surgical Nursing Unit)
  • Thomas Jefferson University Hospital, Philadelphia, PA. (Clinical Nurse II, Surgical Coronary Care Unit)
  • Ochsner Foundation Hospital, New Orleans, LA (American Mobile Nurses,Travel Nurse Assignment, Intensive Care Unit)
  • Polyclinic Medical Center, Harrisburg, PA (Registered Nurse, Cardiac Surgical Intensive Care Unit)
  • Highmark Blue Cross/Blue Shield, Camp Hill, PA (Registered Nurse PPO Reviewer)

References

References available upon request.

Timeline

Associate Director, Training and Client Engagement

Joint Commission Resources, Electronic Products
04.2024 - Current

Clinical Advisor

Joint Commission Resources, Electronic Products
04.2012 - Current

Online Adjunct Professor

Champlain College
06.2010 - 01.2024

Continuous Service Readiness Consultant

Joint Commission Resources
04.2009 - 04.2012

Director Of Quality

Alice Hyde Medical Center
04.2000 - 04.2009

Master of Science - Nursing Education

Walden University

Bachelor of Science - Nursing

Thomas Jefferson University

Similar Profiles

  • Morgyne Brantley

    Morgyne BrantleyMorgyne Brantley

    Education Specialist (Program Manager) at Joint Commission ResourcesEducation Specialist (Program Manager) at Joint Commission Resources

  • DAWN R. ALLBEE

    DAWN R. ALLBEEDAWN R. ALLBEE

    Executive Director High Reliability Services at Joint Commission ResourcesExecutive Director High Reliability Services at Joint Commission Resources

  • Wayne Murphy RRT MPS

    Wayne Murphy RRT MPSWayne Murphy RRT MPS

    Field Director at Joint Commission ResourcesField Director at Joint Commission Resources

  • Shelby Gadway

    Shelby GadwayShelby Gadway

    NYS Correctional Officer at NYSDOCCS-Upstate Correctional FacilityNYS Correctional Officer at NYSDOCCS-Upstate Correctional Facility

  • Dante Smith

    Dante SmithDante Smith

    New York State Corrections Officer at NYSDOCCSNew York State Corrections Officer at NYSDOCCS

CREATE PROFILE