JEANETTE Solorzano
Bakersfield,CA
Summary
Field Support Manager with extensive experience delivering clerical and technical support to HR departments. Demonstrated success in managing pre-employment processes, staffing, and onboarding while resolving issues efficiently. Expertise in employee relations, recruitment, and benefits administration, with a commitment to developing effective HR policies. Recognized for implementing strategic initiatives that improve operational efficiency and mentoring teams to achieve high performance.
Overview
9
9
years of professional experience
Work History
Field Suport Manager
Maxim Healthcare Services, Inc
Bakersfield, CA
08.2022 - Current
- Applied de-escalation techniques to maintain composure during challenging customer interactions.
- Assessed organizational policies to enhance productivity and team collaboration.
- Managed performance evaluations, implementing corrective actions and disciplinary measures.
- Supervised staff training on federal, state, and local regulations for compliance adherence.
- Onboarded new employees in time reporting and payroll systems efficiently.
- Processed employee rehires, transfers, terminations, garnishments, and withholdings accurately.
- Analyzed customer accounts to identify discrepancies in invoices and payments.
- Participated in process improvement initiatives to increase departmental efficiency.
Senior Field Support Specialist
Maxim Healthcare Services, Inc
Bakersfield, CA
06.2021 - 08.2022
- Identified process improvement opportunities and developed new operational procedures.
- Collaborated with cross-functional teams to ensure compliance with service level agreements.
- Responded promptly to employee inquiries regarding paycheck and deduction discrepancies.
- Developed and implemented payroll data entry procedures for accuracy.
- Reviewed medical records to verify billing accuracy and maintain patient data integrity.
- Tracked completion of new hire paperwork, ensuring accuracy of submitted information.
- Assisted in creating onboarding documentation, including employee handbooks and job descriptions.
- Conducted orientation sessions to familiarize new hires with company policies and procedures.
Client Coordinator
Maxim Healthcare Services
Bakersfield, CA
12.2018 - 06.2021
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Scheduled and confirmed appointments based on customer availability.
- Supported clients by handling service requests, answering questions and acting as consistent resource.
Field Support Specialist
Maxim Healthcare Services
Bakersfield, CA
01.2017 - 12.2018
- Demonstrate a professional, proactive attitude, established and maintained effective channels of communication within the office as well as with clients, caregivers, field staff, independent Contractors and team members.
- Maintains HIPAA regulations in regards to Protected Health Information.
- Assisted candidates through the application, hiring and onboarding process.
- Prepared caregiver, field staff, and independent contractor personnel files to meet current Standards.
- Responsible for data entry, validation of data and data integrity for all credentialing Requirements for caregivers, field staff and independent contractors.
- Coordinated and accurately processes all payroll and billing information into the applicable system to be exported to headquarters for billing of client services.
Personnel Coordinator
Maxim Healthcare Services
Bakersfield, CA
09.2016 - 01.2017
- Received all referrals from the vendors and enter client information immediately.
- Assisted with the hiring process for all new employees and returning employees.
- Ensured that they met all the requirements prior to extending a job offer.
Education
Master of Public Administration - Public Administration
California State University - Bakersfield
Bakersfield, CA05.2020
Bachelor of Science - Human Resources Management
California State University - Bakersfield
Bakersfield, CA06.2015
Skills
- Client intake and communication
- Customer service and relations
- Employee training and recruitment
- Strategic planning
- Payroll management
- Microsoft Office Suite proficiency
- Data entry and documentation
- Talent acquisition
- Process improvement
- Performance management
- Onboarding procedures
- Team collaboration
- Conflict resolution
- Cross-functional collaboration
- Training and mentoring
- Project management
Languages
Bilingual : English and Spanish
Timeline
Field Suport Manager
Maxim Healthcare Services, Inc
08.2022 - Current
Senior Field Support Specialist
Maxim Healthcare Services, Inc
06.2021 - 08.2022
Client Coordinator
Maxim Healthcare Services
12.2018 - 06.2021
Field Support Specialist
Maxim Healthcare Services
01.2017 - 12.2018
Personnel Coordinator
Maxim Healthcare Services
09.2016 - 01.2017
Master of Public Administration - Public Administration
California State University - Bakersfield
Bachelor of Science - Human Resources Management
California State University - Bakersfield
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