Jeanette Stewart
Grapevine,TX
Summary
Experience in providing high-level administrative support by being an active listener and anticipating needs of executives, employees and company. Dedicated to provided exceptional work ethic and professionalism while maintaining strict confidentiality. Self starter, reliable and honest, work well under pressure, always look to the whole picture in order to be an active problem solver. With legal secretarial background, research and focus on getting the job done with utmost professionalism. Strong organizational skills while making travel arrangements and accommodations with attention to locations of meetings and book best time frames within itineraries for best productivity. Thrive on challenges and proactive approach to achieving putting best foot forward at all times. Proven track record of meticulous attention to detail with proven track record for putting company needs first.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
R2 Logistics, Inc
05.2020 - 03.2024
- Handled confidential and sensitive information with discretion and tact.
- Provided high level support to senior executives while maintaining confidentiality and discretion.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with senior management to initiate new projects and assist in various processes.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Led staff and vendors in providing high level of service for owner and guests.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Headed up office expansion projects, met with contractors, property managers to ensure work done to plan and expansion completed on time.
- Ran personal errands for senior executives while anticipating all their needs.
Community Relations Coordinator
Cantex Continuing Care Network - Prairie Estates
12.2017 - 04.2020
- Maintained strict professionalism and Confidentiality by HIPPA guidelines.
- Executed, managed daily census reports of incoming and discharging patients for accuracy and bed control, provided and ran morning management meetings to ensure everything in place for admissions.
- Met and toured families to educate on process and determine their needs.
- Handled all various hospital level referrals for admissions by review of clinical records to determine acuity, verified payor source and eligibility and doing clinical onsite assessments of patient.
- Communicated with clinical management team in facility and with hospital case managers to provide and obtain specifics on equipment and medication needs are in place prior to scheduling transport for transition from hospital to rehab.
- Marketed area hospitals to build relationships and gain referrals.
- Prepared and executed admission agreements as required by law for admission.
- Planned and executed community events for relationship building to drive census for admission and educate community on how rehab works to help patient.
- Coordinated with all in facility departments to ensure room readiness for admission.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
- Developed strategic partnerships with local organizations to create mutually beneficial relationships, strengthening community network.
- Maintained accurate records of all activities, ensuring proper documentation for reporting purposes.
- Established solid reputation as approachable resource within local area by attending networking events and engaging in community-focused conversations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts for admission.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Followed up with patient within 30 days of discharge to ensure their post recovery needs met and advise of 30 day Medicare Readmit rule.
Director of Admissions
Grapevine Medical Lodge
10.2017 - 08.2018
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Served as liaison between prospective families, hospital case managers, and clinical department administration throughout admissions process, facilitating seamless communication among all parties involved.
- Streamlined admissions process for efficiency, resulting in faster response times for prospective patients.
- Devised and implemented strategic rehab plan with consideration to both long and short term goals for patient and families.
- Managed and prepared daily census for bed control within facility communicating with clinical team and other departments of pending admissions and discharges and specific needs of patient so all is in place for smooth transition.
- Marketed and partnered with various hospitals and senior living locations within community to drive census.
- Prepared, obtained and executed admission agreements while securing all necessary financials and documents needed.
- Planned community events and scheduled CEU's for hospital staff to maintain their continuing education requirements.
- Maintained strict HIPPA guidelines as required by law.
Director of Admissions - CRC
Remarkable Healthcare Of Prestonwood
03.2015 - 10.2017
- Managed diverse team of admissions professionals, fostering collaborative work environment focused on achieving departmental goals.
- Prepared daily census reports for admissions and discharges for purpose of bed control and report to all management team in daily morning meeting.
- Communicate with all department heads of specific needs of patient for admission, equipment needed, special medication needs, while maintaining contract with patient and family of what to expect and ensure all needs are met for transition to admission.
- Performed clinical assessments of patients at hospital, met and coordinated with hospital case managers, family and facility team to secure referral and ability to educate nd met needs of patient.
- Prepared admission agreements, obtain documents required along with financials to go over with families and execute all agreements per regulatory guidelines.
- Developed strong relationship of trust,honesty. ethics, dedication and communication with company owners, staff and hospital case managers.
- Served as weekend on-site manager to ensure patient needs met and all staff on site.
- Planned and executed community events to boost relationships and facility census.
- Collaborated with marketing teams to create compelling promotional materials that showcased unique qualities of institution.
- Maintained thorough knowledge of industry trends and legislative changes affecting facility admission policies, ensuring compliance at all times.
- Contributed to overall success by actively participating in cross-functional initiatives aimed at improving patient experience, rehab offerings, and expectations of post rehab recovery.
- .
- Collaborated with faculty, staff to identify and address institutional challenges.
Education
High School Diploma -
Brighton High School
Brighton, MIOakland Community College
Bloomfield Hills, MIWayne Westland Community Education
WestlandSkills
- Executive Support
- Administrative Support
- Strong Problem Solver
- Office Administration
- Customer Service-Oriented
- Expense Reporting
- Customer Service
- Meeting planning
- Resourceful
- Business Administration
- Business Correspondence
- Strategic Planning
- Conflict Management
- Project Oversight
- Mail handling
- Process Improvements
- Travel administration
- Legal administrative support
- Reliable and Responsible
- Problem-Solving
- Honest and Dependable
- Critical Thinking
- Travel Arrangement Coordination
- Relationship Building
- Analytical Thinking
- Work Prioritization
- Decision-Making
- Supply Ordering
- Travel Planning
- Goal Minded
- Travel Itineraries
- Operating Procedures
- Strong Work Ethic
- Attention to Detail
- Multitasking and Organization
- Valid Driver's License
- Dedicated Team Player
- Time management expertise
- Clean Driving Record
- Commitment to quality and service
- Exceptional organization
- Flexible Schedule
- Advanced interpersonal skills
- Professional and mature
- Client satisfaction
- Discretion and Confidentiality
- Database entry
- Medical Terminology
- Client Relations
- Guest Relations
- Complex Problem-Solving
- Childcare experience
- Team collaboration abilities
- Customer Needs Assessment
- Errands
- Staff motivator
- Event Planning
- Vendor Relationship Management
- Project Coordination
- Business Development
- Office Supply Management
- Shipping and Receiving Packages
- Expense Management
- Personal Correspondence
- Operations Support
- Conference planning
- Transporting Clients
- Correspondence drafting
- Schedule & calendar planning
- Travel Coordination
- Travel Arrangements
Accomplishments
- Awarded a bonus in recognition of recruiting the addition of new staff member.
- Received employee of the month multiple times at various companies including latest, R2 Logistics.
- Planned weekly Friday employee luncheons and happy hours and monthly Latte events.
- Planned team building events and holiday events.
- Company brand Embassador, at R2, Logistics.
- Ability to adapt to changing needs of company while maintaining positive company morale.
Certification
CPI - Crisis Prevention Intervention
Timeline
Executive Assistant
R2 Logistics, Inc
05.2020 - 03.2024
Community Relations Coordinator
Cantex Continuing Care Network - Prairie Estates
12.2017 - 04.2020
Director of Admissions
Grapevine Medical Lodge
10.2017 - 08.2018
Director of Admissions - CRC
Remarkable Healthcare Of Prestonwood
03.2015 - 10.2017
High School Diploma -
Brighton High School
Oakland Community College
Wayne Westland Community Education
CPI - Crisis Prevention Intervention
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