Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Activities
Affiliations
Certification
Languages
References
Timeline
Generic

Jeanette Teague

Lynnwood,USA

Summary

Dynamic Patient Services Specialist with proven expertise at Swedish Edmond Birth & Family Clinic, excelling in client relations and payment posting accuracy. Adept at enhancing operational efficiency through proactive problem-solving and meticulous attention to detail, ensuring seamless patient experiences and financial integrity. Committed to fostering cross-functional collaboration and delivering exceptional service.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Patient Services Specialist

Swedish Edmond Birth & Family Clinic
Edmond, WA
04.2022 - Current
  • Collected and verified patient information and insurance details to prevent payment denials.
  • Provided front office services by greeting patients professionally, both in person and on the phone.
  • Expedited collection of patient charges, copays, and outstanding balances for financial accuracy.
  • Maintained office inventory by anticipating supply needs and facilitating timely orders.
  • Coordinated clinic communications among staff, patients, and providers, ensuring accurate record distribution.
  • Scanned and indexed medical records per SMG protocols to streamline patient documentation processes.
  • Performed clerical tasks, including scheduling appointments and maintaining filing systems for patient records.
  • Utilized electronic databases to enter data securely, adhering to HIPAA regulations

Ementor, Online Language Instructor (Part Time)

Feature Languages
Vienna, VA
10.2017 - Current
  • Courses assess, enhance, and sustain service members’ language skills over the course of their careers.
  • Instruction is participant-centered and tailored to each Airman’s or Guardian’s learning needs.
  • Lesson content is infused with topics culturally relevant to regions where Airmen and Guardians may be expected to operate seamlessly with air and space forces and populations around the world.
  • Courses are conducted via a virtual school platform delivered in a synchronous fashion where the instructor and the students engage in live classroom sessions with real-time audio and video.
  • Enable Airmen (US Air Force) (Officers and Enlisted personnel) to become competent in Languages and Cultures so that they can serve in a variety of billets requiring interactions with foreign militaries, governments and civilian populations.
  • To deliver effective language programs that efficiently enable students to be linguistically functional.
  • As an eMentor, I will be teaching the LEAP language curriculum and using the eMentor technology platform (4 different types of platforms: Secure, Lite, Prime and Total) to deliver lessons.
  • Developed and formulated authentic materials and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Participated in professional development workshops related to language instruction techniques.
  • Provided individualized instruction tailored to the needs of each student.
  • Facilitated group projects that promote teamwork while developing language abilities.
  • Constructed comprehensive assessment materials to evaluate student progress in language proficiency.
  • Encouraged students to practice speaking and writing skills through class discussions and assignments.
  • Prepared and administered written, oral, and performance tests and issued grades in accordance with performance.
  • Prepared students for further education by encouraging them to explore learning opportunities and to persevere with challenging tasks.

Front Desk Clerk

Bestica
Oak Harbor, WA
06.2017 - 04.2022
  • Managed scheduling and confirmation of patient appointments for diagnostics and consultations.
  • Greeted patients warmly, answered phone calls promptly, and addressed staff inquiries effectively.
  • Entered patient data securely into electronic database, adhering to HIPAA regulations.
  • Proactively identified issues related to patient care, enhancing overall service quality.
  • Assisted physicians with appointment scheduling, chart preparation, and lab result follow-ups.
  • Maintained accurate records of medical histories, test results, and insurance information.
  • Performed clerical tasks including inventory management and transmission of medical records.
  • Demonstrated strong organizational skills while managing multiple tasks independently.

Ementor, Online Language Instructor (Part Time)

PECINC, VL247, LLC
Syracuse, NY
12.2006 - 10.2017
  • To deliver effective language programs that efficiently enable students to be linguistically functional.
  • As an eMentor, I will be teaching the LEAP language curriculum and using the eMentor technology platform (4 different types of platforms: Secure, Lite, Prime and Total) to deliver lessons.
  • Developed and formulated authentic materials and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Participated in professional development workshops related to language instruction techniques.
  • Provided individualized instruction tailored to the needs of each student.
  • Facilitated group projects that promote teamwork while developing language abilities.
  • Constructed comprehensive assessment materials to evaluate student progress in language proficiency.

Customer Service Manager

Walmart Supercenter
Fayetteville, North Carolina
01.2001 - 12.2003
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
  • Assisted customers with resolving service-related issues.
  • Utilized problem solving techniques to quickly resolve escalated issues from customers.
  • I interacted with customers to quickly handle escalated queries and complaints.
  • Coached and provided feedback to staff to improve performance and achieve company objectives.
  • Conducted regular performance reviews and provided coaching and feedback to staff members.
  • Analyzed customer feedback data to identify trends and areas of improvement in the customer service department and identified areas of improvement.
  • Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.
  • Developed existing team into high productivity, result-oriented unit through creative initiatives.

Education

Coding and Billing Certificate - Medical Coding and Billing

Ancora
Online
07.2024

M.D. - Family Medicine

Fatima University
Philippines
07.2013

Skills

  • Epic and Genesis systems
  • Genesys phone system
  • Microsoft Office proficiency
  • Keyboarding skills
  • Medical billing and coding
  • Payment posting accuracy
  • Client relations
  • Attention to detail
  • Cross-functional collaboration
  • Proactive self-motivation
  • Precision and accuracy
  • Organizational skills
  • Debt collection strategies
  • Verbal communication skills
  • Electronic records management
  • Insurance verification
  • HIPAA compliance
  • Effective communication
  • Team collaboration
  • Professionalism and ethics

Accomplishments

  • Online Language Instructor award
  • Certificate: Billing and Coding

Languages

  • English
  • Tagalog

Activities

  • Traveling
  • Water activities
  • Gardening
  • Cooking

Affiliations

  • Traveling
  • Water Activities
  • Gardening
  • Cooking

Certification

  • Billing and Coding

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Patient Services Specialist

Swedish Edmond Birth & Family Clinic
04.2022 - Current

Ementor, Online Language Instructor (Part Time)

Feature Languages
10.2017 - Current

Front Desk Clerk

Bestica
06.2017 - 04.2022

Ementor, Online Language Instructor (Part Time)

PECINC, VL247, LLC
12.2006 - 10.2017

Customer Service Manager

Walmart Supercenter
01.2001 - 12.2003

Coding and Billing Certificate - Medical Coding and Billing

Ancora

M.D. - Family Medicine

Fatima University

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