Jeanette Thompson
Lexington,KY
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
In-depth knowledge of the hiring and recruiting process, including salary negotiations, reference checking and interviewing. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Technical Recruiter/Administrative Assistant
STEM Talent Solutions
Cincinnati, OH
03.2022 - Current
- Analyzed market trends and identified areas where improvements could be made in the hiring process.
- Reviewed job applications received from external sources such as Indeed.com or LinkedIn Recruiter.
- Screened resumes for essential job qualifications and interviewed candidates via telephone or video calls.
- Drafted offer letters based on approved candidate selections and negotiated salaries when needed.
- Coordinated interviews between the hiring manager and prospective candidates.
- Created job postings that accurately described the roles and responsibilities of each position being filled.
- Partnered with internal stakeholders including HR Managers, Hiring Managers and Executives on recruitment initiatives.
- Conducted background checks, reference checks, and other pre-employment screenings as required by the company.
- Identified potential recruiting sources through research of industry contacts, trade associations, universities and colleges.
- Maintained an organized database of applicants using applicant tracking systems.
- Followed up with both applicants and hiring managers throughout the recruitment process until a successful hire is achieved.
- Provided guidance to internal teams regarding talent acquisition best practices and strategies.
- Collaborated with HR team members to improve existing recruitment procedures and processes.
- Developed and maintained relationships with hiring managers to understand their needs, preferences, and expectations.
- Collaborated with internal and external clients to understand hiring needs and goals.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Used job boards, internet tools and career fairs to source both passive and active candidates.
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
- Stayed up-to-date with current recruiting trends and technologies to enhance recruitment efforts.
- Negotiated salary and benefits packages with candidates to align with company budgets and policies.
- Managed communication with candidates throughout the recruitment process to maintain engagement.
- Conducted background checks and reference checks as part of the pre-employment process.
- Utilized applicant tracking systems (ATS) to manage candidate pipelines efficiently.
- Assessed candidates' technical skills through technical assessments and interviews.
Recruiter Coordinator
PRP Compliance
Cincinnati, OH
11.2020 - 07.2021
- Participated in industry events to network with potential candidates.
- Reviewed resumes against job requirements to determine best fit for position openings.
- Maintained compliance with all relevant laws related to recruitment practices such as EEO regulations.
- Provided guidance to newly hired employees during onboarding process.
- Drafted job postings, sourced candidates, and conducted initial screening interviews.
- Created and updated recruiting documents such as job descriptions and offer letters.
- Conducted reference checks on prospective candidates.
- Coordinated onboarding processes for new hires including background checks, drug screenings.
- Monitored applicant flow data to identify trends in recruitment needs.
- Maintained candidate database and tracked progress of open positions.
- Managed pre-employment testing requirements for applicants including aptitude tests, personality assessments.
- Provided guidance to hiring managers regarding interviewing techniques and selection criteria.
- Collaborated with HR team members on special projects related to recruitment initiatives.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Implemented recruitment strategies to meet workforce planning and diversity goals.
- Assisted in the development and implementation of onboarding programs for new hires.
- Planned and executed recruitment events to bring in area candidates.
- Scheduled and confirmed interviews, managing calendars for multiple stakeholders.
Finance Officer
Cheap's Chevrolet
Flemingsburg, KY
08.2020 - 11.2020
- Maintained an up-to-date knowledge of industry trends through research activities.
- Assisted with the preparation of audited financial statements in accordance with Generally Accepted Accounting Principles.
- Identified discrepancies between actual results versus projected results; investigated causes of variances; developed corrective action plans as needed.
- Analyzed cash flow projections to assess liquidity needs and develop funding plans accordingly.
- Prepared monthly, quarterly and annual financial reports for management review.
- Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
- Reconciled bank accounts on a regular basis to ensure accuracy of records.
- Performed budgeting, forecasting, and variance analysis on a monthly basis.
- Oversaw all postings and reconciliation of ledgers and accounts.
Store Manager
Dollar General Store
Maysville, KY
02.2017 - 08.2020
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Training Store Manager
GPM Investments
George, KY
07.2015 - 02.2017
- Coordinated with vendors to ensure timely delivery of learning materials such as textbooks and videos.
- Performed assessments of employees' skillsets prior to beginning a new job role.
- Provided feedback to management regarding employee performance issues requiring disciplinary action or further training.
- Conducted new hire orientations, providing information on company policies and procedures.
- Worked closely with regional managers on developing effective plans for recruiting, hiring, onboarding, and retaining top talent at the store level.
- Monitored employee progress and provided coaching when necessary.
- Developed detailed reports regarding store performance metrics related to training initiatives.
- Resolved customer complaints promptly and professionally.
- Assisted in the development of training materials and programs for store staff.
- Identified opportunities for cost savings through efficient use of resources.
- Maintained records of all trainings conducted, including attendance rosters and course evaluations.
- Provided guidance and support during implementation of new systems and processes throughout the store.
- Reported on buying trends, customer needs and profits.
- Formulated pricing policies by reviewing merchandising activities and studying trends.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
Customer Service Specialist
Xerox, ACS
Lexington, KY
07.2013 - 07.2015
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Answered incoming customer inquiries regarding product and service information.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Responded to customer emails with accurate product and service information.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Performed data entry of customer orders into the company's order management system.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Associate of Science - Business Administration And Management
Maysville Community And Technical College
Maysville, KY06-2014
Skills
- Networking
- Hiring and retention strategies
- Recruitment
- Candidate Screening
- Applicant Tracking Systems
- Interviewing Clients
- Job description creation
- Onboarding
- Phone interviewing
- Candidate Sourcing
- Candidate pipeline development
- Client Relationship Management
- Client Relations
- Talent Acquisition
- Resume Screening
- Technical knowledge
- Onboarding placement
- Resume review
- Records Maintenance
- Salary Negotiation
- Spreadsheet Management
- Calendar Management
- Data Entry
- Microsoft Word
- Payroll and benefits administration
- Computer Skills
- Microsoft Excel
- Documentation And Reporting
- Time and labor control
Affiliations
- Very well rounded individual who loves to interact with vast personalities. Love helping others in any way possible. Very team oriented and can work independently
Accomplishments
- Certified Data Entry Operator
Certified Financial Assistant Trainee
Certified Medical Receptionist - health Information/Medical records
Timeline
Technical Recruiter/Administrative Assistant
STEM Talent Solutions
03.2022 - Current
Recruiter Coordinator
PRP Compliance
11.2020 - 07.2021
Finance Officer
Cheap's Chevrolet
08.2020 - 11.2020
Store Manager
Dollar General Store
02.2017 - 08.2020
Training Store Manager
GPM Investments
07.2015 - 02.2017
Customer Service Specialist
Xerox, ACS
07.2013 - 07.2015
Associate of Science - Business Administration And Management
Maysville Community And Technical College
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